Tech companies and their “obsession” with big cities

On Sunday afternoon, two colleagues, their partners, and I left the resort and drove to a spot 15 minutes away for a horseback riding activity up a mountain. While waiting for everyone to sign their waiver forms and for our guide to organize the horses and get us together, the man in charge of the waiver forms started looking at each of us up and down, conspicuously scrutinizing us and wondering where we were from and why we were here. After asking us what our relation was to each other, if we were friends, colleagues, where we we from, we told him that we all work at a San Francisco-based technology company and were here for a work event to celebrate high-performing employees.

“So you work in technology, huh?” the guy snorted, clearly annoyed by our response. “Well, I have a question for you!”

We all exchanged quick looks. This wasn’t going to be fun.

“Why is it that these big technology companies with all this money choose to open in big cities with high rent and high costs of living and just ignore all these other cities in the middle of the country and in areas that aren’t as expensive?” he said, visibly annoyed. “You have all this money and you could be opening in places that have more space, have better quality of life, and could most importantly be offering jobs to people who really need them! And you’d also be paying less rent and smaller salaries! Isn’t that a win-win?”

A colleague of mine slowly starts to explain that one reason for this is that VCs who invest in companies may want the companies close by to them. Our VCs are all in Silicon Valley, so they’d want our company to be in San Francisco.

The skeptical horseback rider waiver forms guy was still skeptical. “But you’ve got other offices that aren’t the headquarters that are in New York and Amsterdam! How do you explain that? Is it just that you don’t want to help cities in Nebraska or Iowa?”

I finally chimed in and said that the talent pool just wasn’t quite the same in Nebraska and Iowa, and it would cost a lot of money to relocate talent from major cities like New York to Omaha. It even takes money to relocate people from San Francisco to Chicago, where the tech scene is lesser developed,, yet we all consider Chicago a major urban metropolitan area. He raised his eyebrows at me when I said this, and my colleagues looked at me like I was crazy.

“You’re saying that the talent pool isn’t in Nebraska or Texas? You think their people just aren’t as talented?” he pressed me.

“Yes, I am saying that based on our recruiting efforts and what other companies have found,” I insisted to him, completely undaunted. “Even big relocation packages aren’t enough to get these people to uproot their lives and move to these random places.”

It was as though I’d ruffled his feathers. His face was turning red. “But don’t you people eventually want to settle down, move to the suburbs or rural areas to have a better quality of life and raise kids, have a family, have space?” he insisted back to me with his own inner argument coming out with fangs. As each word came out, his volume was rising and his irritation was being unleashed.

“Honestly?” I said back, totally unfazed. “Not really. Most young people these day don’t want that kind of life. More and more people are staying in the city. And well, not everyone wants kids.” That last bit could have sent him into attack mode.

But to my rescue, our driver had walked over, mid-conversation, and realized what was going on. She asked to speak with him in private, during which I could hear her scolding him to stop judging their guests and that we were actually giving them business that he should be grateful for.

“But I’m not judging them!” he yelped back. “I’m just asking questions!”

Well, he actually was judging us. And he was also asking questions. He doesn’t really get what we do, but he thinks he does. And he thinks he gets the bigger picture. But he doesn’t. And I’m happy to call him out on it and tell him the truth regardless of whether he wants to hear it or accept it. People who are out of touch with reality are just the bane of my existence. He thinks we’re discriminating against cities in the middle of the country? Most of those people just lack the skill sets we need. And the others think they’re too good for the jobs that “illegal” immigrants perform, everything from farming and harvesting to back of house work in restaurants across this country. But I’m sure he doesn’t even know that, and if he did, he’d refuse to accept it.

it started, and then it ended so quickly

Today is the second and really, last full day of this trip. I spent time time in the spa, ate a quick lunch, went out to the mountains with four others for horseback riding, and came back to lounge by the pool before our Cinco de Mayo themed group dinner. I had this great plan of reading for about an hour and a half at the pool before getting ready for dinner, but colleagues kept running into me at the pool and stopping me to chat. That sounds really anti-social of me, but I was really hoping to get this reading done.

“You know you’re here for President’s Club to socialize with everyone here, right?” my close colleague said.

Yeah, sort of. But if I brought Chris as a plus-one, I’d probably be doing less of the type of socializing I’ve been doing.

We had our dinner altogether as a group, and while it was delicious, as it started coming to a close, the amount of white male testosterone that filled the air made be a bit nauseated. I get along well with all the CSMs and sales engineers, even the sales guys from Europe, and certain spouses/plus-ones who came. But I’ve always been turned off by the white bro culture that comes out when the sales guys are all around each other. There’s just something about the way they act with each other that just reminds me of frats, and it really disgusts me. As soon as all the banter began after the multiple margaritas, I knew I had to bolt.

I’m grateful for my time here at this beautiful resort, my spa treatments and spa time, and the time to chat with my favorite SF colleagues and EMEA counterparts. But I really do not want to increase my time socializing with entitled white male sales bros. This culture needs to change, but it won’t anytime soon sadly.

First full day of resort vacation, then pain

Last night when I went to bed, I discovered that the pillows on the bed were extremely soft, but given I was already nestled in, I was too lazy to call room service to ask for a firmer pillow and made the huge mistake of going to sleep with these. I then woke up this morning to the worst pain I’ve ever experienced in my neck all the way down my right shoulder. I kept stretching and massaging it every which way, and nothing would help. Why am I starting the first day of my President’s Club resort vacation in pain? This must be bad karma, I thought.

Despite that, I woke up early, stretched, went to the fitness club and did a spin and TRX class, then met some colleagues on my team for breakfast. I kept stretching my neck, and although they knew I had booked a facial around noon, they encouraged me to also book a massage, as well, to get the kinks out of me. So after some steaming, sauna, jacuzzi, and facial time, I decided to indulge even further and book a deep-tissue massage with hot stones.

As I got into the room, I told the masseuse about the bad pillow and my neck/shoulder issue. He felt the area and started working on it. “Actually, you seem really tense overall in this area,” he observed. “You may already have had something here before the bad pillow, and that ended up being the icing on the cake.”

Great – all this tension built up in my body, and it culminates in pain on the first day of my only real resort vacation ever. This is just great luck.

The other added benefit of getting the massage was that he also identified the kinks in my lower back that were a side effect of hurting my piriformis muscle weeks ago, and he managed to get them all out. This was the most expensive massage I’ve ever had in my life, but it was all worth it in the end… especially since it was mostly comped by my company.

Now, I’m wondering if I could make President’s Club again this year. 😀

Ritz-Carlton Bacara

After two connecting flights and a short Uber ride, I arrived at the Ritz-Carlton Bacara in Santa Barbara this late afternoon. It felt oddly familiar given that Chris and I had visited this property just four years ago as a potential wedding venue. It certainly is a luxurious resort with beautifully manicured lawns, roses, and bougainvillea, multiple pools, an extremely extensive spa and fitness club, and the beautiful Spanish tiling and architecture. I walked around the different areas where Chris and I checked out that had ocean and pool views and admired the coastal walk trail along the beach. This is definitely a nice getaway place.

While most people went out to downtown Santa Barbara to drink and party, I ended up going back to my room to read, do my video editing course, and sleep early to get ready for a day tomorrow of fitness classes, spa treatments, and relaxing. I felt my inner introvert come out when I declined going out with the crowd. My desire to socialize with a bunch of sales people is definitely not high. In general, I’ve never really gotten along well with sales because for the most part, to do well in sales, you have to be selfish with a high sense of self-orientation, and those personality types never do well with me. So this President’s Club weekend, while mostly a treat, is also a bit of a downer for me because it means I have to spend time with these people. And unsurprisingly, I spent most of the welcome reception socializing with other customer success managers and sales engineers.

Resort trip ready

I’m getting ready for my President’s Club trip starting tomorrow, and it seems odd to say this, but I’m not sure what to think of it. When Chris and I travel, we never do resort vacations where we lounge by a pool or on a beach; we’re constantly out and about, trying new restaurants, seeing different sights, going down random alleyways and finding interesting bars, nooks and crannies. With this trip, I’ll mostly be on the resort property, and so it’s a strange departure from my version of “normal” travel.

In preparation, since I’m not sure how much downtime I will have given I’ll be around colleagues on and off, I downloaded two books, have a third book on a Kindle, and have a video editing course to do online. I know I’m supposed to be at President’s Club to socialize with my colleagues, but outside of maybe three or four of them, I want to minimize my time with colleagues outside of the group welcome reception, dinner, and shared activities. If this feels too much like work, it won’t be a real vacation.

Ghost town

Our office here in New York is still small enough so that when someone is out, everyone seems to notice. I haven’t been in the office since last Wednesday, so when I am away for a while, I tend to get pings from colleagues asking me when I am going to come back, even though they know how long I will be away since I announce it on our team’s Slack channel. Several colleagues said that it was overall a heavy travel week, as the office was quite empty. And I felt it myself when I came back this morning to barely five people there.

So then I thought about my thoughts earlier this week about being spoiled with all the free snacks and food we get in our office, and I thought, wow, sometimes, all that food can really just go to waste, especially when no one is even here to enjoy it!

Jersey boondocks bound

After two nearly back to back trips out of state, this morning, I had to wake up to get to Penn Station to take Amtrak out to Trenton, from which I would grab an Uber to Ewing, New Jersey, where one of my customers is headquartered. I would be there for over five hours in different training sessions and meetings to discuss how the team could better leverage their technology subscription with us.

It’s funny to think that travel to cities like Orlando or Chicago would somehow be easier from New York City than travel to Ewing, New Jersey. Jersey is right next door to New York. There’s little reason that it should be so cumbersome to get to even the most random cities there, yet somehow, it is. It wasn’t clear to me whether I should take New Jersey Transit, which would have taken over two hours, or Amtrak, which would take about one hour. My colleagues who live in Jersey strongly advised me not to take NJ Transit because “it may never arrive!” And the roundtrip train ticket cost a whooping $126, which is total insanity. Why should it cost this much??

When I was there, I half jokingly suggested to them that for our next set of trainings, I could host them in our Flatiron offices. Only the customers traveling from LA seemed enthused by that idea.

Thoughts on salads continued

I had my last customer meeting here in Chicago during this trip this morning, which ended with my colleague and me taking our customer group out for lunch at a nearby, very corporate lunch spot. It was a fairly standard American menu, with different sections for wraps, sandwiches, salads, and burgers. The majority of us at the table ordered salads, and when they arrived, I couldn’t believe how large they were. This could easily have fed three of us, and I felt horrible at the thought of having to waste nearly half of this massive plate at the end, even if I would be expensing the entire meal. When our lunch was done, zero people at my table finished their salads, and most were barely even half eaten.

I understand why people oftentimes get annoyed at eating salad as your meal because they don’t think they are filling, but at the same time, I do not think you compensate for that by just making the salad astronomically bigger, even if it’s with additional avocado, tomatoes, or chicken. The amount of food waste in this country is ridiculous and so indicative of how spoiled and privileged we are, and if only there was a way to actually ask for a specific portion of said salad, that would be the very beginning of restaurants wasting less.

sweetgreen

When I go visit customers at their offices, I’m oftentimes reminded by the fact that I’m extremely spoiled where I work in that not only do I get free lunch of whatever I want that will deliver to my office via Seamless, but we also have endless snacks, both healthy and unhealthy, as well as juices, nut milks, cow milks (of varying fat percentages), soy milks, and even now oat milks (in two fat varieties, as well). We have green tea, cold brew coffee, and ginger kombucha on tap, and the latest addition to our “on tap” series is a California Cabernet Sauvignon that our head of sales is obsessed with and asked our office manager to get. Most offices I am visiting barely have water, coffee, and non-dairy creamer.

I was onsite at McDonald’s headquarters today, and even though they are McDonald’s, no, contrary to what my colleagues joke with me about, you cannot just go to the kitchen and get McNuggets or a sausage egg McMuffin just like that. Yes, there is an endless soda stream and water, but that’s really it. However, they were very kind to offer me lunch today, and no, not a quarter-pounder, but actually delivered sweetgreen, the trendy D.C.-based salad company that makes salad actually seem like a delicious treat.

As the delivery came as I was getting my computer set up for my training, I had a small chuckle to myself at the thought that here at McDonald’s, the epitome of bad-for-you fast food, my team was all eating sweetgreen and feeding me with sweetgreen, as well. The irony to me was hilarious.

Chicago bound

I traveled to Chicago tonight for some customer meetings I’ll be having the next two days, and when I originally searched for flights and hotel, I was shocked to see how expensive hotels were in the city this week — the cheapest hotel I could find in the general vicinity was at least $390+/night, which would be completely out of the realm of what I’d be allowed to expense and get reimbursed for. I ended up finding a deal for $282/night, which still sounds insane, but at least would be within my company’s limits. That was two weeks ago; a colleague who would be accompanying me tried to search just days before our scheduled travel, and the cheapest hotel he could find was over $680/night! I later found out that a number of big conferences were happening in the city this week, and one of them was actually being hosted at the hotel where I am staying.

It’s pretty absurd to me to think that normal, everyday people could afford hotel rights such as these, and even more absurd to think that some companies would actually allow their employees to expense hotels that would be that expensive. If you were to stay in Chicago at that latter rate for just two nights, you’d already be over $1200, and for some people, that’s rent money for an entire month!