My heavy Sony zoom lens was weighing down my 3K Gorilla tripod, so I had to go back to B&H today to get a longer bendy tripod that could accommodate more weight. I went back to the store to get a heavier tripod, and I insisted that it still have the same bendy, flexible legs that my original one had. The salesperson didn’t seem to hear me say this and insisted that I get a rigid tripod that couldn’t extend as long. It was such a weird experience since my previous three visits to B&H were amazing; everyone was super helpful and friendly, and I always felt heard. This guy was clearly not listening to me when I said I wanted a taller tripod with bendy legs. The key words in that statement are “taller” and “bendy.” In the end, I got the 5K tripod that could accommodate up to 11 pounds and exchanged for this.
I received a B&H survey, which asked me for my overall customer satisfaction. For the most part, I gave extremely glowing reviews, but I did note that customer service was not fully consistent, as this last tripod experience was a bit spotty and I didn’t feel heard. They immediately followed up via email to ask me to provide more details so that they could ensure more consistent and great customer experience.
B&H is pretty amazing. They do pretty much every single thing right, from customer service to friendliness to speed of checkout to even price matching with Amazon. I almost feel lucky I’ve been able to shop there and have these experiences, and I never say that for in-store experiences anywhere and almost always rather buy online!