Finding good things everywhere I go

I get told I am full of shit for this belief a lot: I truly believe that no matter where you go in the world, whether it’s a different neighborhood, town, city, or country, that there is always good food somewhere there. I think of it like I think of people and beauty: there is beauty when you give a place a chance. There are also good, well-meaning people if you give them a chance and take a little time to get to know them. I know every single place I’ve been to has something good or great that I’ve enjoyed.

So, even for places that I have been to that I have very little strong opinion about, I can still feel myself getting protective over them when people I know make sweeping, negative generalizations about them. I was telling my friends this last weekend that I was going to be in Raleigh this week for work. A friend (who has never been to Raleigh) shared that her husband has had to go to Raleigh a few times for work, and she said he was not a fan; he said there was no good food in Raleigh. As someone who has been to Raleigh once and had three very solid meals there last year, I could feel myself getting annoyed.

“Where did he go, and who chose the places?” I asked.

She said some colleagues chose the restaurants and that he didn’t. To be honest, I don’t think I would have had much more faith if he had chosen them.

I told her that I found a really great bakery cafe there that I loved and was planning to go back this week. And today, I made good on my word: I stopped in for an iced latte, a kouign amann, and two caneles to go. Every bite of that kouign amann was perfection: each bite shattered, had this addictive crunchy sugar coating on the outside, and definitely had seemingly millions of flaky, buttery layers. I got one canele for me and one to bring home for Chris. I ate my canele in flight, over 7 hours after I purchased it. It still had a super crunchy outside and a gooey, soft, tender inside, with a strong vanilla bean flavor. Last August, I had a delicious tapas meal with a work friend. That same trip, my colleagues and I hosted a great happy hour event for a prospective customer that had amazing appetizers. And last night, I had a very noteworthy, crunchy banh xeo generously stuffed with lots of shrimp and pork, along with a pork bao and a calamansi spritz. If you do your due diligence and spend the five minutes or less it takes to look up Google Reviews or some AI tool like Claude or ChatGPT, I highly doubt you would fail to find a good restaurant or six in Raleigh.

Sometimes, I wonder why I feel so frustrated when people make negative over-generalizations about places, especially smaller U.S. cities. It’s clear that I do not live in a small U.S. city — quite the opposite! And I think I do know why: it’s almost indicative of how quickly and based on very few interactions people can draw sweeping judgments and harbor negative stereotypes about other people or groups of people. If you want to get to know anyone or any place, you have to come in with an open mind and an open heart. If you already are coming in from a big city and choose to think that everything in said smaller city must be crap, that will inevitably color whatever experiences you have there — and ultimately taint it. And well, that’s your loss, not that place’s, because it means you are not able to enjoy your time spent there. And since none of us is living forever, we should try to do what we can to at least attempt to enjoy every moment we’re so lucky and privileged to live.

An evolving world whether we want to accept it or not

I am back in North Carolina again today, but in a different city: Raleigh. I’ll be here for just over 24 hours. While here, I had to do something really annoying in preparation for my onsite work event tomorrow: make a stop at a FedEx location that was out in the middle of nowhere in the boondocks of Durham… just to pick up some posters that our marketing team had sent to our customer’s office park campus, but because the courier could not find the correct building, had to send it back to a local FedEx. After I checked into my hotel and went to my room to get some work done, I went out to get a Lyft to take me to FedEx.

My Lyft driver was really friendly and outgoing. He’s in his late 50s and has lived all over the Northeast of the U.S. Funnily enough, he was actually born in what is now Elmhurst Hospital and grew up in Woodside. I told him I was a transplant from San Francisco and actually spent my first four years in New York in Elmhurst. He did not believe me. He also did not believe me when I told him that Woodside is an up and coming area of Queens, and that trendy bakeries, cafes, and restaurants are actually opening there.

“You are lying!” the driver said, laughing hysterically. “There is NO WAY Woodside or Sunnyside is a place to eat out! It was a complete dump when I lived there, and it has to be just as bad today! High crime, gun shots, drugs everywhere — a place to never be seen! I don’t even want my 20-year-old kid going there!”

I challenged him (because I always do this now, and I own it). “Okay, then,” I said to him. “After you finish this ride, I’m serious: go on your phone. Look up the business From Kora on Google Maps and look up the ratings and reviews. It’s one of the top rated bakery/cafes in all of New York City! People travel from all parts of the city, New Jersey, and even Connecticut to line up and eat pastries from there! GO DO IT! Places change and evolve over time. I realize that’s hard for a lot of people to stomach, but no place stays the same forever.”

Mr. Anti Sunnyside/Woodside still didn’t believe me. He still thought I was joking. Then we drove closer to the FedEx where there were signs for downtown Durham. He started telling me about how when he first moved to the Raleigh-Durham area 30 years ago, downtown Durham and Raleigh were “absolutely disgusting.” No one wanted to go there or be seen in those areas. Today, both places have growing businesses and offices flourishing. Both have great restaurant and bar scenes. People from the ‘burbs actually do come in to dine at these restaurants.

The driver hesitated for a bit and realized his double standard in his own speech. “Okay, so maybe Woodside and Sunnyside are experiencing this change that you claim Woodside and Sunnyside are,” he relented. “Fine — I’ll admit that I haven’t been back to that area in over 30 years. I just haven’t had any reason to, and I definitely had no desire based on what I grew up with!”

Nothing stays the same forever — no town, city, state, country, person, dog, anything. We can either evolve with it and go with the flow, or be doomed to stay in our own old, aging fixed mindsets.

Group fitness classes after nine years

While I was staying at the Omni Grove Park Inn and Spa in Asheville, I made sure to exercise the first two mornings I was there. One of the perks of this fitness complex is that it offers group fitness classes, which I haven’t taken at all since 2017, when we moved into our current building with a gym facility. The classes are folded into the “resort fee” we pay to stay at the hotel. The fitness complex is so big and extensive that it actually allows for external, non-hotel guests to pay for membership, so many of the people who go to this fitness center are actually not hotel guests. I signed up for a 90-minute flow yoga class and a 60-minute body sculpt class.

Since they are group fitness classes, they are meant to match the fitness levels of everyone, so both were a lot slower moving than I am used to. Plus, I could see from the clientele that most skewed much older than me. Most of the people in the classes looked like retirees. At minimum, there was a ten-year age gap, with them being older. Although it was slower, it was luxurious in yoga class to hold poses for longer. It also felt nice to have a group to sweat with again. There’s definitely an energy you get when you exercise with others that doesn’t always exist when you are exercising solo.

A few of the members came up to introduce themselves after the body sculpt class on Friday. They asked if I was a guest at the inn (of course, it was pretty obvious that I wasn’t a local since everyone else was White and at least 10-20+ years older than me!). Many of them lived within a 5-10 minute drive from the inn/fitness complex, and they had moved from areas like the Tri-State area and California. They were looking to slow down, have a more relaxed life, and not deal with as much daily traffic.

“The traffic has definitely picked up here in Asheville since more people have discovered it and are moving here,” one of the transplants said to me. “But when people complain that there’s a lot of traffic, that usually means their commute has increased from 9 minutes to 12!”

Even if I couldn’t work out and sweat with my friends, it felt good to change it up and sweat with some very friendly retirees during these classes!

The luxury of space while eating sourdough pancakes in a residential neighborhood in Asheville

In many ways, I am living my dream from when I was a little girl: I get to work and live in New York City, the Big Apple — right in the heart of Manhattan, steps away from Central Park. But if I had to be honest, sometimes, I do wish we had more space. There are a lot of thoughts starting with, “It would be nice if…” we had a backyard, we had more space, we had a bigger kitchen, if restaurants and outdoor enclosed spaces could be bigger and more spread out for littles to safely run around. And my friends and I were all thinking about this while having breakfast this morning at the Liberty House Cafe in Asheville. This cute little coffee shop/cafe has been around for the last 10 years and is housed in a small cottage from the 1920s. While the cottage itself is quite tiny, its outdoor space is sprawling: it has two large patios that spread out from its left and right side, along with a massive green lawn with even more tables and benches for dining, sipping coffee, and relaxing. They easily could set up more tables and benches, but a lot of the space is just… empty space to breathe and just be space. It could be space for dogs to roll around. It could be space for kids to play and be silly. Or it could just be what it is, which is a lot of space.

My two friends live in San Francisco/the Bay Area, which increasingly is lacking for space; I live in the famous concrete jungle of the Big Apple. We all know that space is always premium in major metropolitan areas. So just sitting on this big covered patio, overlooking this vast green lawn and openness, while eating our indulgent, delicious, crispy-edged sourdough blueberry pancakes and drinking cubanitos, felt like an unspoken treat.

Farm to table dining, which is what Liberty House Cafe offers, is spreading everywhere across the U.S. You can find restaurants using hyper local produce and ingredients in major cities, suburbs, and in rural areas; it’s become ubiquitous. But to simply experience this setting while having these pancakes felt like just another luxury of this trip after our amazing spa and tapas day yesterday.

Omni Grove Park Inn and Spa, Asheville – the incredible cave spa

When I told a few friends and colleagues that I was going on a 40th birthday girls trip to Asheville, a few people thought it was a joke, or when messaged via text, that I had done a typo and meant to write “Nashville.” No one understood why I had chosen Asheville, but when I explained, they quickly understood.

One of the many beauties of having access to AI tools like ChatGPT, Perplexity AI, or Claude is that I can be very specific about what I want, what I am looking for, general geography, and price point, and it will give me a number of potential options without my having to scour multiple travel sites and blogs to find what might pique my interest manually. Back in January, I asked multiple AI tools something like, “I want to go on a 40th birthday girls trip with two of my girlfriends. Find me a hotel that has great spa treatments and amenities, is located in AZ, NM, NC, SC, GA, or FL, is 15-20 minute drive from an urban area, and is no more than 30-40 minute drive from a major airport. The urban area has to have some interesting culture and good, eclectic restaurants.” I was given several interesting options in the Phoenix/Sedona and Santa Fe metro areas, along with the Omni Grove Park Inn and Spa in Asheville. And after further scrutinizing reviews, prices, and spa amenities and availability, we settled on this historic hotel that is just an eight-minute drive from downtown Asheville.

The Omni Grove Park Inn originally opened, built on the side of a mountain, just a short distance away from downtown Asheville in 1913. It was built to be a premier arts and crafts style resort, constructed from massive Sunset Mountain granite boulders in under a year. It has hosted many U.S. presidents, celebrities, and foreign dignitaries. All around the property, they have displayed photos of famous people who have stayed here. F. Scott Fitzgerald rented two blocks of suites to stay in while his wife was receiving psychiatric treatment nearby for two summers.

In 2001, The Spa at Omni Grove Park Inn opened, revealing a 43,000-square-foot subterranean sanctuary that has rock-walled soaking and lap pools, waterfalls, and mineral based treatments. It’s built into a mountain and reflects the hotel’s original opening purpose, which was to be a health-focused, artsy destination. It’s now featured in many domestic and global travel magazines as one of the top destination spas in the U.S. When you’re inside, you forget that you’re in Asheville, or even in the U.S. The spa itself is immaculate, a true cave spa experience, and one that you’d never guess was in Asheville.

Today was our girls’ spa day. We all received different types of massage treatments. I had an excellent full body salt-stone massage by a masseuse who was clearly skilled and experienced; he did these interesting stretch/pull/massage moves on my neck and shoulders that I’d never experienced before. And after my treatment, I showered and then enjoyed the spa pools, sauna, steam room, and amenities. It felt like a real calm and relaxing place. Everyone abided by the no-device policy, and given it was a weekday, the spa was fairly quiet. At times in the lap pools, it felt like it was just the three of us along with some people lounging on deck chairs quietly reading or napping. As I swam on my back in the lap pools, I kept staring at the cave rocks above me and the twinkle lights set up, all surrounding some well appointed skylights, and I thought: Wow. This is most definitely the most beautiful, unique, and relaxing spa and spa experience I’ve ever had in my life. This place is truly a treasure. We spent a luxurious five hours there – such a treat.

I left the spa feeling very refreshed and rejuvenated. I wish we could have a second day to relish in the spa amenities, but alas, they didn’t even have spa drop-in passes the next day or the rest of the weekend since that’s how popular they are. While there, I silently thanked the AI tools for leading us here, and felt very grateful for the privilege to be in such a beautiful and distinctive spa. I don’t even know why you would opt to stay at this hotel without experiencing the cave spa. While the property itself is gorgeous, unique, and historical, this cave spa is really its true differentiator!

Urban Tribe goes to Asheville

The last time two of my best friends and I went on a trip was in 2009, so we were just 23 years old at the time — that’s 17 years ago, so a long time ago. We did a long weekend away for two of our bridal shower/bachelorette weekends. We’ve also done long weekend trips along with other friends with two out of three of us present. But this weekend is actually our very first trip again with just the three of us, which is kind of funny to think about.

“Has it really been since November 2009 when we went to Chicago for Thanksgiving?” One of them said when we were at dinner this evening.

Yes, it really has been. Time passes that quickly.

A lot has changed in the last 17 years. Two of us got married and had kids. One of us, who was partnered at the time, is no longer partnered with the same person. One of us relocated to another country and came back. Many employment statuses and jobs have changed. None of us live in the same place as we did in 2009. We’ve all grown older, traveled more, experienced more, and as a result of all that, have developed preferences about what we want and how we want it. So when we decided to share the same room on this trip, I was not completely sure how this would go. We like different things. Our personalities are also very, very different.

Here’s a case in point of something seemingly minor that was top of mind tonight: One of these friends, who is unusually sensitive to light, prefers to use blackout shades when in hotel rooms. She sleeps with eye covers and ear plugs, and she doesn’t want to be disturbed at all when sleeping; the tiniest bit of light upsets her. When she started drawing close the blackout shades, I already felt like I was being rubbed the wrong way. I asked her why she was doing this, and she explained her preference to me.

“But natural light guides your circadian rhythm and is healthier for you,” I said. “The daylight tells you that it’s time to wake up. It’s better for your health.”

This was met with a dead stare. “Yeah, well… I don’t like it,” she insisted and shrugged, as she continued to draw the blackout shade.

She also insisted that our third friend likes using the blackout shades as well. The third friend, always a fence-sitter and trying to remain as neutral as possible, quietly relented that yes, she does prefer that we use them. So, I was outnumbered and had to deal with the blackout shades.

In November 2009 when we were in Chicago for Thanksgiving, we unfortunately had to all share a king size bed and rotate who slept in the middle (room type availability with a special rate). That was a bit too cozy, and this time, there was zero way anyone would tolerate that. So for this trip, we got a double room with two queen-size beds, and I requested a roller (twin) bed be brought to the room. We’re rotating who sleeps in the roller bed, and since we’re here three nights, it’s easy to split up.

As we turned the lights out tonight, we were reflecting on how in 2009, we all slept in the same bed, and this time, we all had our own beds, but in the same room, so it was a bit of an upgrade. And we were musing over whether we’d do a 50th birthday girls’ trip.

“Well, if we do a 50th birthday trip in ten years, I think we can further upgrade that trip from this one and get separate rooms!” I said. When I am 50, I probably will not want to share a room, and I definitely will not want blackout shades.

Everyone agreed. In 2037, separate rooms it will be. Of course, it will cost more, but we all agreed we think we will deserve it.

Yellow card goes missing; and a silver lining in the world of American healthcare

Last summer when we went to South America, Chris got into a tizzy because he couldn’t find our official yellow cards, showing proof that would be recognized by any government around the world that we were both vaccinated against yellow fever. In the end, thankfully, we didn’t need them, but he still wanted to figure out where the cards went. Neither of us ever found them; we have no idea where they went or how they would get lost, especially since both of us are pretty anal with documents of that nature. So he suggested that I at least try to reach out to my travel medicine clinic in the city to see if they still had my record.

I called them yesterday and asked if they still had my record; luckily they somehow did, even though they told me they typically discard records after ten years. I had my yellow fever vaccine done in May 2014, so that’s almost 12 years ago now. I did that in preparation for our Brazil trip, which was in June 2014. They told me that to fill out the yellow card, I’d just need to stop by their office during regular hours and pay $35 for the card. I came in today with my credit card ready.

Not only did they already have the yellow card ready and filled out for me at the desk, but they also told me a piece of unexpected news: they asked the doctor about my yellow card, and they told the front desk to waive my $35 yellow card fee completely. I was floored; how often do you get any fee waived regarding anything American healthcare related? Most doctors, facilities, and health insurances just want to take everything they can get for you. I just couldn’t believe it. I thanked them profusely, secured my new and free official yellow card in my purse, and walked out.

It’s so nice to have a pleasant surprise like that in the world of U.S. healthcare, which is one of the worst parts of the U.S. I left the travel medicine office feeling hopeful.

Getting a response to your airline complaint

I was telling a colleague on the way to the airport Friday that as soon as I got on my DFW-LGA flight and got WiFi, the first thing I would do was write a complaint about my flight cancellation/lack of comped hotel to American Airlines. She chuckled a bit, remembering how seething I was when I first told her the story. And she said while rolling her eyes, “Well, good luck with that! Who knows if they will even respond to you!”

“I have Executive Platinum status!” I said to her, indignantly. “I KNOW they will reply to me. I’m more just wondering how quickly they will, and what they will offer.”

I wrote that complaint in their portal on Friday afternoon. By Saturday afternoon, I already received a response with an apology, a request for my Charlotte hotel receipt, my mailing address for them to send a reimbursement check, plus 2,500 miles automatically added to my account for the pain and inconvenience I experienced. To be honest, I was expecting a response within two weeks; the fact that they responded in about 24 hours was actually quite impressive. Now, I just want to know when I can expect that check.

It’s very true that we live in an unjust and classist world. And they likely wouldn’t have been as quick or generous if I didn’t have Executive Platinum status. But in these moments when I get screwed, I have to play some card and get something out of them. Was a comped hotel really even worth wasting an entire two days of my life, though…?

First world problems: Bad food at CLT airport, the wait list that keeps you waiting at the CLT American Express Centurion Lounge

Trying to eat “healthy” while on the road, especially for work, can be really challenging. You often hear of people who travel frequently on business say that it’s hard to eat a well-balanced diet when you are constantly on the go. Even when you think you may be choosing the “healthy” option, hidden *extra* things like fats, sugars, and weird thickeners and preservatives lace your food with all the nasty things you’d ideally like to avoid.

When I got to CLT yesterday, I wanted to get some kind of fruit in, but I wasn’t sure how to do this. I scanned all the food options in the “plaza” area of CLT around the E gates, and I found an acai bowl stand. That sounded promising, I initially thought. I went up to the stand, decided on a protein acai smoothie, added some mango, and ordered. But when I took the first sip, I almost gagged.

“Is there added sugar in this?” I asked the employee who made it for me. It tasted like there were several tablespoons of sugar added to this. Acai is not naturally sweet at all; mango and berries would also not have made this that sweet. So where the heck was the intense sugar hit coming from?

She shrugged her shoulders. “I just followed the proportions,” she said to me nonchalantly.

I hate wasted food. It’s ingrained in my DNA; it’s almost like I feel pain in my body when I have to throw food out. As a young child, I got lectured and yelled at more times than I can count by both my paternal grandma and my mom that they grew up with barely enough food, so Ed and I were lucky to have more than enough to eat every single day. So even if food didn’t taste good, we were still expected to eat and finish it. So, I ended up drinking the rest of that likely-refined-sugar-laden acai smoothie. I rationalized it in my head as, well… I barely ate anything else today, so who really cares if this is what my body has to feed off of today?!

Chris kept reminding me to go to the American Express Centurion Lounge at CLT because last year, he signed me up for an American Express Platinum card (for a big bonus that he insisted was worth it), and one of the perks was that I could get airport lounge access (when I wasn’t with him, since I get access when traveling with him due to his Qantas status). I checked the status of the lounge online, obtained the QR code, and went to the front desk. And then, I very politely got turned away because the front desk guy told me they could let me in only up to three hours ahead of my flight; I was there 3.5 hours ahead of my departure time.

I know this sounds spoiled, but wow. I felt like such a pleb in that moment. I just got turned away from an airport lounge when I was supposed to have this shiny card that would get me access. AHHHHHH.

So after twenty minutes (and eating a subpar sandwich for dinner), I went back into the AmEx app to see if I could generate a new QR code. Well, I had no such luck: I had to get on the wait list. I put my name in, and I got a confirmation I was on the wait list. And well… 1.5 hours later, I never got off the wait list. By that time, I had to walk 12 minutes to a different concourse to get to my gate to board. The entire experience was miserable, unsavory, and definitely did NOT scream “premium experience” whatsoever. Or maybe I’m just annoyed and cranky because this entire travel experience thus far has been awful, and I’m getting older and just feel like I am losing patience for situations like this.

Too many people have this American Express platinum card. Unfortunately, as classist as it sounds, you just cannot create premium experiences for everyone. Because if everyone has access to the premium experience, then it is no longer a true premium experience. Chris poked fun at me, saying that I am just spoiled now by always having access to fancy lounges through him. That’s probably true. When you have nice things… you kind of get used to them.

Maybe I am truly a capitalist after all.

Flight cancellation, terrible service, and an unexpected overnight stay in Charlotte

I guess I spoke too soon. After five delay notifications and my flight getting pushed back to 8:30 from an original departure time of 3:50, AA officially cancelled the flight, stating that they did not have a complete flight crew and could not take this plane from Charlotte to Denver.

I immediately called the AA Executive Platinum desk. They said the earliest they could get me to Denver was 9pm Wednesday night. I would be missing an entire day (that’s 50 percent) of our entire program. I chatted with my manager, who suggested that I still come if I could fully participate in the sessions all day Thursday. Given our company’s getting acquired, this will be my company’s very last annual kickoff. If this weren’t the case, I might have seriously considered just going back to New York. But I wanted to be there for this, even half time, and I wanted to see my colleagues and attend Thursday night’s party. So I booked the flight tomorrow night. And as per usual because American Airlines’ service is just getting worse and worse, the phone agent told me the recorded reason for the cancellation was “weather,” and so unless a gate agent gave me a hotel voucher, they could not give me a hotel voucher over the phone. It’s always fun when AA lies on paper about the real reasons for a flight cancellation, but then gives blazingly loud announcements at the gate that it’s due to lack of flight crew. I saw the line at each of the gates — it was over two dozen people long, and there was no way I was getting in one of those lines without setting something on fire. My company could deal with my hotel. So, I got my corporate booking app to book me an airport hotel that I could stay at until Wednesday afternoon.

I got a Lyft at Charlotte to the airport hotel. After already being infuriated by this whole debacle, I immediately got even more annoyed when I realized no car had a front license plate. People can talk all they want about states like New York and California being nanny states, but you know what? FRONT AND BACK LICENSE PLATES MAKE SENSE AND ARE LOGICAL. North Carolina is clearly backwards here. When you see a sea of black and grey vehicles, and your Lyft is a grey sedan, how the hell are you supposed to tell them apart? Do you want me to go behind the vehicle and check? That is so inefficient and insane.

So I found my car and went behind him to check his license plate. I got into the car, and I said to the driver as soon as I sat down, “Do you know how ridiculous it is that your state doesn’t require front license plates? How am I supposed to know it’s you in a massive sea of grey and black vehicles?”

He responds, laughing, “Oh, I LOVE that North Carolina doesn’t require a front license plate! It’s not necessary. You found me, didn’t you?”

There went his rating. And that was an automatic “no-tip.” I don’t care if it sounds ruthless. I just told him that I found it difficult to find him, and he basically said to me in his own words, with zero empathy, “I’m so happy it was hard for you to find me!”

And it only got worse. When I got to the hotel, the line was over two dozen people long. Only one person was at the desk. The line eventually grew to over 50 people. And after almost thirty minutes of waiting, another hotel employee miraculously showed up to split the line in two. I think all of the people servicing me tonight were competing to see who could be the absolute worst.

I’m not sure how worse this night could have been. Why does our annual kickoff almost always have to be in Denver, and in JANUARY? Would it never make logical sense to make it in San Francisco, our actual company headquarters where the weather is always mild and temperate….?!