Rough nights

Despite not getting to bed until 4am this morning, I still managed to make it to my Help Desk shift by 8:45am to ensure that everyone knew where to go, where to store their luggage, and where breakfast was. It’s amazing what a little makeup and a shower can do to someone who barely got four hours of sleep and is hung over.

However, from the looks of it, it didn’t look like our customers were as bright-eyed and cheery as I was. A great number of them never even made it to the 9am breakfast. Some exec meetings were cancelled or postponed, or declared useless (by using more friendly terms) because people were too hungover. And then there were the guilty people who rolled in at around 11 or 11:30 after the sessions had begun to ask where to store their luggage. We smiled. They smiled. We all knew what the other was smiling about.

Conference life in Las Vegas. This is what it looks like.

 

 

“Micromanager”

I knew tonight was going to be a big night given that it was the night of our big conference party at the major night club at the Cosmopolitan here in Las Vegas. Prospects, customers, partners, and all my fellow colleagues from around the world have gathered for these three days of learning, sharing knowledge, and of course, partying. I knew I’d be out later than a typical work night for obvious reasons, but what I didn’t realize was that I’d be egged on to party later and later by my very own manager, who had transitioned into this role at the beginning of this summer.

Before, I actually did have a real micromanager. She barely listened to anything I said — everything was in one ear and out the other. Recording what was discussed in email or various forms of written and electronic communication never worked because she never retained the information we shared with her. Now, I actually have a manager who listens and retains information, and gives me sound advice. It’s actually kind of refreshing and reassuring.

The one part I was not prepared for, though, is that he “micromanages” us when it comes to going out and having fun. Before tonight, I’d never seen such an onslaught of text messages encouraging my work counterparts and me to go out and join him at some other night club outside of the hotel property. It was relentless until we agreed to join.

It certainly served some amusement. I suppose I can handle this type of “micromanaging.” It’s definitely more fun.

Or painful, considering I didn’t get back to my room until 3:30am. I’m really not feeling that young anymore.

 

Flying on 9/11

I don’t really have any superstitions. I kind of think that when you have them, it becomes a bit of a self-fulfilling prophecy. So while I took two flights today, one from SFO to LAX, then the second from LAX to Las Vegas since American Airlines doesn’t have a direct SFO > LAS flight, I didn’t even really think about the fact that September 11, 2018, was the 17-year anniversary of the September 11, 2001 terrorist attacks on the U.S. I also didn’t really think about the fact that I was flying on the airline that got taken down by terrorists on that dark day. But apparently, some customers who were traveling to our company’s conference in Las Vegas were fully thinking about it, and even opted to not travel on September 11, and instead to arrive on September 12…. when our conference events begin at 7:45am that day. What this ultimately meant was travel delays, many of them missing the entire first official day of our company’s user conference. So, in other words, it meant a complete waste of time and money.

I always feel conflicted when I hear stories like this because on the one hand, everyone is scared of something — heights, spiders, the dark, swimming, you name it. I’m sympathetic to that since I clearly have my own fears. But to allow a fear to prevent you from living your everyday life? It’s hard for me to be sympathetic to this type of thing. Life disruption is not worth it. Live your everyday life to the fullest. Some fears are meant to be faced, especially when they are as delusional as this one. Do they really think that security would not be ultra heightened on days of anniversaries of major terrorist attacks?

“Please take care of her”

Chris flew into San Francisco today for the week for work, and so we met up with my parents and aunt tonight for dinner at one of the very few spots that my parents will not complain about when we go to eat. Dinner really did not last very long; we generally don’t have much conversation past “How’s work?” or “How’s the weather been in San Francisco/New York?”, so it’s not like we have any real catching up to do. It probably lasted just over an hour, even with five courses of food.

Chris noted at the end that my mom was being unusually friendly and warm to him throughout the evening. She was much more affectionate, touchy-feely, and she smiled a lot more than she normally does (outside of the period when she first met him, of course). At the very end, as we said our goodbyes and we headed back to downtown as they went back to the house, my mom says to Chris, “Please take care of her,” and does her little laugh.

Oh, that’s what this was about, Chris said. She’s scared I’m going to dump you the way my cousin and wife broke up just recently!

I’m still not sure that’s what that was really about, but maybe that is true? All parents’ worst fears are around their children getting dumped or left alone with a child, or being poor.

 

Anti-social to the max

It’s always a bit funny to me when people ask me how my parents are doing, especially the people in my life who have known me all my life or the majority of it. There’s nothing really that has changed about them, other than perhaps an increasing distrust of the world and people around them. Other than that, they are pretty much the same people, plus whatever number of years that have passed.

Today, my friends and I went out on a day trip and came back, and they dropped me off in front of my parents’ house. My dad was coming out of the garage onto the driveway, which really isn’t that far from where my friend’s car was stopped. My friends, being the friendly people they are who have known my dad as long as they’ve known me, so over 21 years, smiled and waved directly at him. He had a confused look on his face, as though he’d never seen either of them before, and says to me, “who’s that?” When I told him who they were, you know, people we’ve known forever and who were party of my bridal party, he simply says, “oh,” and walks back into the garage.

So much for being friendly and waving back.

 

Pending danger

I arrived home this morning in San Francisco to the astonishment that it was not only sunny at SFO, but also that the sun continued to remain out even as we traveled up 280 and into the Richmond District. Sometimes, it’s the little things that make these visits happier.

What wasn’t fun was listening to my parents bicker in the car ride home about everything from whether they were going to change Ed’s photo in his niche to something as simple as where a reusable bag was located in the house.

The house looks worse than it did the last time I was here three months ago. More piles of clutter everywhere. The downstairs’ windows are all covered in black blankets for only God knows what reason. The paint has peeled and flaked down there to the point where the Bowery Mission looks more glamorous than my parents’ basement. Looking at the walls,  I really think that this back room leading into the yard looks like it will collapse any day now. I spent about an hour dusting the mantles and cleaning off framed photos in the living and dining areas, and my bedroom. The dusting isn’t going to help a completely cluttered and dangerously piled-up cord situation in pretty much every room. Where does all this crap come from, and it’s not even being used?!

The fun just increased when after we came back from dinner with my cousins and aunt, we opened the front door and were greeted with a big gush of grey smoke and the unmistakable smell of burning. My mom had left a pot on the stove with the flame on unattended for a good two hours. The contents of the pot had completely evaporated, and the pot was burnt to a crisp. The stove top even has burn remnants now.

My fear is that one day, my parents are going to get killed in some accident that they caused, and I’m going to have to fly home and deal with all of this. These are the moments when I feel loneliness the most because Ed is gone from this world, and I have no one else in the world who fully understands the massive amount of stress and adversity our parents can inflict.

Calling home and wanting to hear someone’s voice

When planning to fly back to San Francisco, I usually call home the day before. So I left work today, completely drained from a stressful and hectic week of work travel, work drama, and event logistics planning insanity for our annual user conference next week. I felt really cloudy and didn’t want to think about anything. I just wanted to veg out and not do anything productive. So on my walk to the subway, I called the house number, realizing at that hour, my parents would likely not be home. But in the back of my mind, I thought, oh, that’s okay. Maybe Ed will answer, and I can talk to him.

Oh, crap. Ed’s not here anymore. What the hell is wrong with you? 

I hate these moments of complete brain failure when reality hits me, and I actually still think my brother is alive. It still hurts… even after all this time.

Helping nonprofit customers

I work at a company that wants to democratize decision making via “digital experience optimization.” In other words, we’ve created a technology that allows businesses to do online testing and use data to drive their decision making. As we’ve grown and seek to become viewed as a more enterprise-focused business, what unfortunately also happens is that customers who are smaller and, well, pay us less money, tend to fall to the wayside in terms of love and attention they get. Sadly, this has affected customers in our nonprofit sector, who by definition are time and resource-strapped, but they really need someone to guide them in the right direction.

So I got tapped by our nonprofit/charitable giving lead to see if I could help some of these customers by reaching out to see what stage of testing maturity they are at, and what assistance we could provide them to be successful. The hardest thing with working with these customers is figuring out if they even want to be helped; as with any person, people can only be helped if they want to be helped. We cannot force things upon them. Now, what does that sound like?

It’s really annoying when customer frustrations remind you of the frustrations you have in your personal life with your own family.

Trump supporters everywhere

Today really was not my day. After my meetings ended and I had my customary visit to Cloud Gate, also known as The Bean, in Millennium Park, an Uber picked me up to take me to O’Hare Airport. And while on that ride, the driver decided to turn on some AM radio, which is playing some conservative radio show that is praising Trump, criticizing the Democrats grilling Brett Kavanagh while being evaluated as the next Supreme Court justice, and saying that Kavanagh is a fine, fine candidate for this position.

I wanted to throw up. But I was too passive and nice, and instead of asking the driver to switch the channel, I just consumed more and more news on my New York Times app, aka what Trump calls “The failing New York Times.” Instead, I gave him a crappy rating, no tip, and got out of the car when we finally arrived at the airport. He wasn’t particularly friendly or nice to me, anyway.

Then, as if it didn’t get any better, when I got on the plane and sat in my window seat, a white man from Montana sat down next to me in the middle seat between me and an Asian man, presumably Korean (I’m just guessing based on his appearance). He teased the Asian man, asking if he wanted to sit with the “pretty girl in the window seat,” and declared, “All Chinese people like to stick with their own kind. Chinese people will only marry Chinese people.” That absolutely is not true as we all know, but what does this guy know, anyway, to make such a sweeping and ignorant statement like this? Not to mention that I’m not married to a Chinese man, nor is this guy even Chinese! He then whipped out The Russian Hoax book, which apparently is ranked #11 on the Amazon books bestsellers list (this is the liberal bubble I live in, to not be aware that this book was recently released), and started reading it, completely engrossed. This book, as I briefly looked up, basically says that the concept of Russian collusion is completely fabricated by the left, and that Hillary Clinton got away with endless law breaking and should be locked up. It got glowing praise from Rush Limbaugh. That’s how we know we cannot take this book seriously.

On my ride to the airport in Chicago, I was driven by a Trump supporter. Then, on my flight back from Chicago to New York, I was sitting next to a Trump supporter. WHY??????

 

Chi-town visit

After getting back late from Charlotte last night, I had to haul myself out of bed at 4:30 this morning to catch an early morning flight to Chicago for two long days of customer onsite visits. These are the moments when I dislike travel, when I know I have to wake up extremely early after a limited amount of sleep, and I have to spend the full day completely engaged and with my business brain on.

Chicago is just as beautiful as I remember it to be four years ago when I came for a work trip. But it’s definitely a lot more expensive than what I remember: while looking up menus of things I thought about eating, all the prices for the most part seem to be on par with New York’s. And based on the Yelp reviews, people seem to be noticing that prices are rising and are endlessly complaining about them.

At least Chicago is still a universally known and loved place. What I really didn’t understand was on Sunday when we were in Asheville, all these restaurants that were supposed to be popular and tasty had multiple-hour waits, and even asked if I wanted a 9:30 or 10pm reservation, as they tend to book out months in advance. Sorry, but Asheville, North Carolina, is not New York, San Francisco, LA, or Chicago. You cannot get away with that with someone who has lived in San Francisco and lives in New York. Asheville is just another small town city that seems to be be trying to be something from a culinary perspective that it will never be. I guess they can keep trying, and the locals will deal with it.