I don’t know what has changed more in the last 13 years — Shanghai or me, or maybe even both. While a lot certainly felt familiar walking through the streets of the Paris of the East, a lot also felt quite different. The streets are far cleaner with less litter. Fewer Chinese men are hocking up mucus and spitting it carelessly onto the street. I recall often seeing men peeing in the street here and there; it was pretty much a daily occurrence. This time, not only did I not smell the scent of urine anywhere, but I still haven’t witnessed public peeing. The air quality seems better. Overall, it felt fine to breathe in air, and I didn’t end my day by blowing my nose to reveal a black colored tissue.

Everyone, and I mean everyone, was on their mobile phones… doing everything from speaking to dictate text messages, watching movies and videos, to just reading the news. This is a very different world than it was 13 years ago. That, and WeChat is literally everywhere; even random fruit vendors accept WeChat payments here! They are more enabled from a mobile standpoint than we are in the U.S.!

The traffic has become… what Chris called, “almost boring.” In other words, it was not anxiety-inducing to figure out how to walk across the street, even when the light was green for pedestrians. We didn’t see anything that was much different in terms of driving than we’d see in New York or San Francisco. People were generally abiding by the usual driving rules we’d expect in the West.

I still remember being terrified of crossing the road back in 2006. Yes, even though it was my first time out of the country, something told me inside that this was not good. Then, ti didn’t matter if the light was red; cars would still go and finagle their way out. I remember having a conversation with a friend I’d made on the plane ride over to Shanghai about the traffic towards the end of my stay:

“The traffic in Shanghai is crazy!” I exclaimed to him. “The drivers are so reckless. It’s like they don’t know how to drive.”

“No, drivers do know how to drive,” my friend countered. “Have you ever witnessed an accident in Shanghai in your entire month here?”

No, I hadn’t.

“So then… drivers do know how to drive,” he chuckled.

That didn’t really convince me, but that conversation would never even happen today because the traffic flow has changed completely. Not to mention I was shocked when we got into the Didi cars (their version of Uber), and almost all the drivers asked (in Chinese) to make sure that we fastened our seat belts. Seat belts?! Back in 2006, that was a total joke. Even cab drivers wouldn’t wear seat belts!

Shanghai has changed. But I suppose I have changed, too. I’m no longer a travel virgin, having visited to this day 44 U.S. states, 6 Australian states, 6 Canadian provinces, and 29 countries. Back in 2006, China was my very first country I’d visited. I had no idea what to expect and did little research outside of my Lonely Planet book, but now before going anywhere, I usually do my research and have an idea of what to expect. Shanghai and me – we’re both quite different now than we were before.

During our flights over from New York to Tokyo and finally to Shanghai arriving tonight, I thought about the last time I was in Shanghai about 13 years ago. It was my very first time leaving the U.S. The only reason I even went was because I applied for and was granted a scholarship to study in the month-long Wellesley-in-Shanghai language-immersion program at East China Normal University. The scholarship covered my full tuition and housing at a four-star hotel on the East China Normal campus, plus side day trips to Suzhou and Zhouzhuang, many activities and banquet meals, airport transfers, and about half of my round-trip airfare. I remember feeling anxiety over whether the scholarship would come through because at that time, my parents said they wouldn’t pay for me to study abroad there: why would they pay for that if they are already paying my extremely expensive tuition, room, and board at Wellesley? They’d only let me go if the scholarship was granted. So I learned probably about a month and a half in advance of the trip departure date that I received it, so I had to expedite my passport processing and quickly book my airfare.

I remember feeling pretty resentful at the time of my parents. I knew they had the ability to pay for it, but they didn’t see what benefits there would be in studying in another country. If anything, they thought the idea seemed pretty fluffy, like an excuse to have fun being masked as “study.” I get that completely; most of the time when I see study-abroad photos of friends and former classmates, they are usually party photos that showcase people doing all the things they are unable to do legally in their own respective country. However, my gripe at the time was that my parents didn’t understand that true language immersion meant actually immersing yourself in the motherland of the language you were trying to gain fluency in. You will never gain fluency in a second language within the walls of a classroom; you absolutely need to speak the language in the real world, and there’s no better way to do it than to do it in that actual land.

Even though I scrambled after my scholarship was approved to get my flights, passport, and travel visa in order, I think in the end, I felt better that I was doing this study-abroad program with a scholarship. It meant I actually earned this opportunity on my own, that I was “paying” for myself to do this and didn’t have to rely on my parents. I still believe it is a privilege to travel; not everyone has the time or money to do it, but when you are presented with an opportunity to do it, you should grasp it firmly and go. That experience forever changed my perception of the world, as hyperbolic as that may sound. At the time, I’d always thought myself more mature than others my age, but that trip really made me realize how little I knew about the world outside not just the U.S., but my own teeny tiny bubble. I really knew nothing. I was unworldly and not traveled at all.

I remember the evening I arrived, and the first morning I woke up, jet lagged and not even aware I was jet lagged. I rose at around 4:30am, eager to step out of the campus and actually see the city. My roommate then was still fast asleep in her bed. I had small talk with street food vendors, some of whom I repeatedly saw and gave business to over the course of my four weeks there. Without realizing it, I purchased and ate my very first sheng jian bao (basically like xiao long bao / soup dumplings, but thick-skinned dumplings, filled with meat, steamed and then fried on the bottom, and spilling out with soup when you bite into them), and also started my Shanghai morning habit of having hot, sweet freshly made soy milk each day, drinking it out of a plastic cup wrapped with another clear plastic bag. Everyone seemed to eat everything out of a clear plastic bag here on these streets. Just that experience in itself excited me then.

Those are just the simple memories of the beginning. So as I recalled all of this upon our arrival, I wondered what this city would be like to me 13 years later. I’m older, a bit more experienced, with slightly stronger language skills under my belt now. I’ve traveled more and seen more around the world. What would be the same and different about my first international destination? What would my perception be like? Would it still be as fun and exciting to me as it was in 2006? Lots of anticipation bounced inside my head as we arrived at our hotel this evening and would start the beginning of our 11-day China trip.

We got to the airport and checked in for our flight to Shanghai, connecting in Tokyo, this morning. But as Chris was looking at our boarding passes, he noticed that while both of our frequent flier numbers were noted on the passes, his status was mentioned and mine was not. So he told me to ensure that everything was correct by speaking to the gate agent. I went to the gate, which was being managed by contractors (well, they weren’t Japanese), and the gate agent said that it was a mistake on the American Airlines side, and that AA would need to correct this.

Well, that made no sense because this booking was done directly via Japan Airlines on their website, so how could this be a mistake on the part of American? I proceeded to call the American Airlines executive platinum desk to tell me what the JAL gate agent told me. The AA agent on the phone checked my ticket number and found out that my name was actually written incorrectly on the ticket (it noted my middle name as my first name and my first name as my middle name…), which was probably why my status was not showing up. This would also mean that my account would not get the frequent flier mile credit unless this was credited. AA couldn’t do anything to fix this and said that JAL would have to resolve this, but the only way they could do this is to reissue my ticket, which would likely cost money… if not the cost of a full ticket. Worst case scenario, I would just have to call AA after the trip and give them all the legs I flew to retroactively credit my account.

I argued back and forth with the JAL gate agent, then her supposed boss, and it was not a good experience. They never even once apologized for not being able to help me and continued to either blame me (well, Chris is the one who did the booking) and AA. I was so shocked to personally witness such rudeness and finger pointing on JAL’s part at AA for something they had nothing to do with. Chris quickly pointed out that they were not actually JAL employees but contractors, and that we’d instead get this resolved when we got to the JAL lounge in Tokyo.

And… that’s exactly what happened. When we arrived at the lounge, I explained the problem to JAL workers at the front desk, and they told me it *may* cost 5,000 yen, but they’d see what they could do to help. An hour later after multiple phone calls and online checks and balances, they not only fixed my name on my boarding pass and had the correct status noted on it, but they waived any and all charges and apologized for the inconvenience. The JAL front desk worker who was helping me had the biggest smile on her face when she found me to inform me and hand me my passport and new boarding pass. I almost wanted to jump up and hug and even tip her, but I knew that neither action would be considered appropriate or wanted.

This is one of the many, many reasons I love Japan Airlines and especially Japan: everyone is always so overly polite and helpful and will truly go above and beyond to ensure you, as a customer, are satisfied. So many cultures could learn from and benefit from their customer service and hospitality.