Category Archives: Workplace

What you think is common is not so common

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I feel like I’ve spent most of my life hearing people from outside the U.S., media, professors, teachers, older adults, and even my own husband talk about how stupid Americans are. Our literacy rates are pretty poor. Our math and language standards are significantly lower than in most rich industrialized nations. We have a lot to be embarrassed about from an education standpoint. But sometimes, people really, really shock me in ways I would not have otherwise guessed.

I was working on a shared Google Sheet with a colleague over the last few days. Both of us were editing it, and I had to hide a bunch of columns because I wanted to isolate certain columns of information I needed to work on another project. He got confused when he was in the sheet today and asked me why he couldn’t find certain columns of information. “Did you hide the cells or delete them?” He messaged me. “Can you please unhide them?”

I was baffled. I read the message twice before it suddenly hit me that he probably didn’t even know how to unhide the cells. How can you possibly be a white-collar professional in your seemingly late 40s and not know how to do the most basic functions in Excel or Google Sheets? And even if you didn’t know, go look it up — that’s what Google Search and all these AI applications are for!

Changing attitudes and demeanor with age at work

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It’s funny to think that this June will mark 18 years of full time work for me. That isn’t that long in the grand scheme of life. I’m 40, after all, and supposedly at the “prime” of my working years. But to say that I have 18 years of work experience sounds like a lot. I haven’t really “climbed” the career ladder, so to speak, in any externally admirable or impressive way. But when I reflect back on my working years, I realize that I’ve learned a lot about corporate America, work politics, and how luck plays a huge role in how “well” you do in our “dog eat dog” world. I am definitely not the same green, naive person I was when I was 22 and entered some tech startup in a questionable building near Union Square. As time has gone on, I’ve definitely become a lot more assertive, direct, sarcastic, and even snarky. I also just want to do what I want to do, and I care less about impressing others. That’s likely cost me promotions and/or raises, but I still have what I need, so it’s not like I’m going bankrupt because of my attitude.

In my first several years of attending my different companies’ annual sales and success kickoffs (SSKO), I used to make this huge effort to meet as many people as I could, to schmooze with leaders and people “above me” in the corporate ladder to make sure they knew who I was and we had some level of camaraderie. That’s the advice you’re always given — you have to politic in the world of politics. But in the last couple years, I feel so much less inclined to do this. I am in a fully remote role. I don’t get to see my direct teammates (who I mostly like) at all. So when I’m at this once-a-year-event when I can see almost everyone on my team in the same place, I kind of just want to see and chat with them. I can be myself around them. I can be as sarcastic, snarky, and jokey as I want, and they appreciate it and get it (at least the ones I like).

But of course, I still meet new people. I meet people I’ve worked with over Zoom in person finally. I have random chats with people I bump into, and all of that is fun for me. I an extraverted introvert, after all. But having worked remotely for six years now, these events are definitely draining because you’re essentially on — all day long, and far beyond work hours due to evening social events. I feel mentally tired coming back home from SSKO and feel this deep need to decompress and stretch both my mind and body out.

When I’ve flown home from these events in the last few years, I’ve thought a lot about the workplace in general. And I’ve always wondered but never quite pinpointed: how much of “work” is your actual day to day responsibilities and customer requests versus just internal politicking — creating a brand for yourself, making your name and accomplishments known, elevating yourself against your peers and advocating for yourself in terms of recognition, raises, promotions, President’s Club? I don’t know what the percentage is obviously. But what I do know for sure is that if there is just one thing I cannot stand about work, it’s the constant internal politics, which exist anywhere and everywhere as long as there are people. It’s my least favorite thing about the corporate world. Your work will never be enough, and it will never speak for itself even if you are the best.

I also wonder to myself what the feeling will be like one day when I no longer work for a company, for “the White man.” I wonder how much of a weight off my chest that will be, and how it will contribute to my quality of life. Or, will I become one of those people who misses what I hate (that’s also called masochism) and tries to go back into it….?!

Round robin of holiday highlights – back to the mundane

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After several weeks, I was on a team call this afternoon. Today was our first full day back from our month-long trip away, so it was definitely a mental adjustment for me. We started the call with a usual round-robin, and the topic was what our holiday highlights were. Our manager framed it as, “What was the most exciting thing you did during the holiday break?”

Let’s keep in mind that my company currently gives just Christmas Eve, Christmas Day, and New Year’s Day off as official company holidays during this period. New Year’s Eve is not a recognized company holiday. The company does not give Christmas Eve through New Year’s Day off like I hear a number of companies do even in the U.S. Back in my digital agency days, we had that entire week off (on top of accrued paid time off), and it was really nice to know that no one was actually online during that time. So whenever colleagues here refer to the “holiday break,” I always chuckle because… it’s not like our offices were closed for an entire week. What’s implied and understood, though no one wants to say it out loud, is that this is an extremely slow period, one during which the vast majority of our customer contacts are out. And being customer facing, if all our customers are away… that means we don’t have that much to do. We just need to monitor our inboxes, ensure any internal tasks are completed, and that’s it. So in reality, we’re not actually doing much work at all.

We went around the Zoom “circle,” and each person gave their update. It was mostly of the same theme: being happy to spend time with family, hosting Christmas or Christmas Eve dinner, taking kids to see X big event/show. I was the only one on the team who was away from home for this period. So when it was my turn, I said that my highlight was snorkeling in Cebu on New Year’s Day. The majority of my team doesn’t travel much at all (unless it’s a cruise), and they also don’t get excited to hear about other people’s travel plans. So their eyes mostly glazed over at my snorkeling activity. Fun.

I don’t expect everyone to travel, and I definitely don’t expect everyone to travel as much as we do. But in these moments, I do sometimes feel bored and get annoyed that everything with my colleagues can seem quite dull. I can’t really have that many interesting conversations about food, culture, or travel with anyone at work because most people don’t care about that stuff; it almost seems like a theme of the majority of the teams I’ve worked on. Even the people who claim to have traveled a lot or have taken a year off to travel don’t go to destinations that are that off the beaten path.

So while I am physically back in New York, in front of my two-monitor computer setup, and back online most of the day, my mind is still at Diniwid Beach in Boracay, sipping calamansi juice and endless all-mango smoothies.

Wankernomics comedy show at Hamer Hall Arts Centre, Melbourne

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While Chris and I have seen quite a lot of comedy shows while in New York, we’ve never seen any performing arts shows while we’ve been in Melbourne together until tonight. He got us tickets to see Wankernomics, a male duo of comedians, James Schloeffel and Charles Firth, who “unlock the secrets to workplace success through the ancient art of being an annoying wanker.” It’s geared towards anyone who has semi-recently or is currently working in a corporate office setting and has to regularly hear obnoxious but ubiquitous terms like “circle back” or “stakeholder engagement/management.” That… is pretty much my life.

Here is an example of “advice” they have given for speech at work:

Don’t say: “Sorry, I don’t have even the most basic grasp of what this project is about.”

Instead, you should say: “Let’s circle back once we’ve got more visibility.”

For Chris, it’s easy for him to laugh at these things because he’s no longer doing full-time work. For me, it’s part laugh-out-loud, part hard smile, and part painful cringe because pretty much everything they make fun of is a thousand percent true. It doesn’t matter what part of the world you work in; the chances are high that you deal with this kind of thing every single day in some shape or form. The part of the show that definitely made me feel ill was when James and Charles talked about “company values” and basically how they are all the same across any company, and are pretty much a gathering of “bullshittery” to make everyone feel holier than thou and good about what they are wasting their time doing every single day.

Corporate work life: you can’t live with it, but you can’t really live without it.

(One of) the most enjoyable conversation topics: cross-cultural differences

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I love talking about food, culture, travel, books, food, cooking, and more food. But when I think of the best and most interesting conversations I’ve had with people I am just getting to know, one of the most exciting ones is most definitely about cross-cultural differences. Although I have not always been passionate and loved what I have done for a living, I know I’ve been really lucky and privileged to meet a lot of genuine, kind-hearted, and truly good people in the last 17-plus years of full-time work. I mean, work life is how I met the love of my life — my fuzzball Chris. And it’s also how I’ve met some people I am lucky to still call friends today. What has also been lucky is that although all the companies I’ve worked for have been American companies, the last two have had global offices, so I’ve been able to meet people who were born, raised, and live in other countries that I previously had known little about.

I met up with a friend and former colleague from my last company who happened to be in town from Amsterdam today. I hadn’t seen him since pre-pandemic — in November 2019 in Amsterdam, so almost exactly six years ago. This was before COVID-19, before the world shut down, before he got married and had two kids, before I got laid off, started a new job, and then went through IVF and had Kaia Pookie. We did the best we could to cover what’s happened between our respective lives in the last six years since we saw each other, though we had loosely kept in touch over Whatsapp throughout these years. He told me that while he would be in Manhattan, he was also meeting up with another friend he’d made recently, an American he met while in Uzbekistan last month. This person was very friendly, and they got along really well during their travels. And he had said to him that if he would ever come to New York that he’d like to meet up with him. And so he figured it wouldn’t hurt to message him to ask because he really did plan on coming.

“So, I never know what to think of Americans when they say things like that because most of you don’t mean what you say,” my friend started. “If a Dutch person says they want to meet with you while you are in town, they definitely mean it. I’m very direct in that sense, as Dutch directness is a real thing. But Americans? Americans say all kinds of shit they don’t mean, and then I’m left wondering if they really mean their offer!”

I laughed at this because I know exactly what he means. People here always say stuff they never follow through on: “Please keep in touch (this is actually code for: let me stalk you silently on social media/LinkedIn especially so I can see how you are doing personally/professionally, but I have zero desire to interact directly with you live).” “Please reach out when you are in town, and we can grab coffee.” “Let’s get lunch when you’re around!” Personally, I’ve messaged former colleagues and people I thought were work friends when I’ve been where they are. And when it came to making plans, a number of them have just not responded or responded initially, and then when it came to setting a firm date and time, stopped replying. And that’s when I realized, okay, I made the effort, but they don’t want to make the effort, and therefore, I’m not going to try anymore. It is what it is; I accept it, stop thinking about it, and move on.

I told him that at this point, I think he knows me better than to assume I am full of shit – this is where I am not like the American stereotype. If I say I want to see you, I definitely do want to see you. I will never suggest catching up with someone I am either indifferent to or flat out do not like.

He grinned. “I know, and that’s why I messaged you to see if you wanted to have a meal! Plus, I knew you’d recommend a good place because you know food!”

I think American culture could improve quite a bit by being more direct the way Dutch people are. At work, it can be especially painful. One of the things (of a long, endless list) I hate the most about American work culture is excessive politeness and small talk because then you are left wondering if they are asking because they genuinely care, or if they are just doing all this to put on a polite front to gain favor with you. But I suppose that is the fun in working with global organizations — learning to navigate all these nuances and making sense of it.

Commentary on the evolving definition of “etiquette” or “manners”

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I had two onsite meetings at the same company downtown today. So instead of my usual work-from-home routine, I actually had to get dressed to meet customers in person and was out the door this morning for in-person meetings starting at 11am. I try to get to onsite meetings well in advance of the actual start time for multiple reasons. First, as a sales leader I worked with at a previous company said, “If you are not fifteen minutes early, then you are fifteen minutes late.” Secondly, a lot of buildings have security protocol like government ID checks, bag scanners, metal detectors, etc., that they need to go through before they let you through their doors or into their elevator banks. And thirdly, it’s always good to get to a meeting early, feel composed, straighten out your shirt/wipe off sweat/use the restroom well in advance of the official start time. But when I met my three colleagues at the check-in desk today at 10:40, one of my colleagues had a look of disappointment on his face and asked if I had checked my email in the last two minutes. I had not. He told us that our main stakeholder, who had actually invited us to this onsite meeting, simply emailed and said he was not going to be in the office today, and gave the first name and phone number of the person who should get us in and check us through security.

All of us were shocked and dumbfounded. It was so rude to be told about 20 minutes ahead of an in-person meeting that our host would not be showing up. And for me, it was even more rude to a) not apologize, b) not give any reason for the sudden change in plan, or c) express zero remorse or regret. It was beyond ridiculous. Either way, we went ahead with our onsite meeting; 16 people ended up coming from their side, so it was certainly not a wasted effort. But the whole thing left a really bitter taste in my mouth and did not make me feel good about this person.

I later texted Chris to tell him what happened. And he said that yes, it was terrible, but it was not simply poor manners; it was just flat out unprofessional. This person has most likely done this with other professionals in his time in the workforce, so this would not be an isolated incident. It’s just really upsetting to hear that people actually think it’s okay to operate like this. It should not matter if it’s your boss, your peers, your vendor partners, your friends — this behavior should not be acceptable, period.

It made me think about the concept of “etiquette” or “manners,” and how people seem to be so loosey goosey and nonchalant about things like this today as though it’s not a big deal. And it reminded me of a conversation I had with my friend earlier this week, when she told me that she spent several hours writing out recommendations on how to change the pitch deck of her friend’s new organization (this would be fully unpaid work, done as a favor for her friend) given her work background… and the friend never thanked her or even gave an acknowledgment of receipt of the work. It really upset my friend, as this happened over two weeks ago, and she was still fuming about it.

Sometimes, I think I might be “getting old(er)” for even getting annoyed at things like this. But these things aren’t done by people younger than me; they are usually around my age or in this customer’s case, clearly much older. So it’s really not about age. It’s about a general lack of etiquette and sense of professionalism, or even common decency, that apparently we’re just supposed to “accept” today.

“Focus on what we can control and influence”

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Participating in the workforce and working for someone else is probably one of the most frustrating, infuriating, and annoying roller coasters a person can ever experience. And a lot of the time, I wonder if it’s all even really worth it. My dad always told me that the best thing you can do is to work for yourself because then, you don’t have to answer to anyone else. While it can be liberating to not have to answer to anyone, that also comes with immense pressure and responsibility that not all of us can handle… and not all of us frankly have the skill and ability to do. When he used to say this, especially after I became an adult, graduated from college, and entered the workforce, I always thought, but never said out loud to him, that I actually admired that he was skilled enough to make this leap for himself… because I don’t think I was ever brave (or creative or skilled) enough to do this for myself.

I was supposed to have a relatively relaxing day at the coworking space today. I originally had two meetings on my calendar and blocked off some time to work on some slides. And then suddenly, I got some bad news that came crashing down, and it was all hands on deck trying to figure out how to remedy a customer situation. I could not even believe how frustrated and angry I got, and I was even more pissed that this had to happen on a Friday at midday. A few colleagues and I were ranting about it, and everyone kept on repeating the same thing to try to ground ourselves: “focus on what we can control and influence.”

So much of what happens at work, with colleagues, customers, projects, data — is out of our control. We try to create narratives that this deal or opportunity happened because I did x, y, and z, and that person did a, b, and c. But chance and luck are very much in there as invisible drivers. People don’t like to openly acknowledge that, though, because unfortunately, we cannot replicate or quantify chance or luck. So in times like this, I just want to escape and do things that help me mentally escape. Tonight, I ended up double boiling and heat aerating a pot of chai. I added extra ginger because I figured I could use the extra spice. I find the process of making chai very meditative, and I can attribute that to watching many “chai meditation” Instagram Stories that Sunny from The Chai Box records every single morning. I used to watch her chai double boiling and meditation almost every morning when I was on maternity leave, and I always looked forward to it. And now, I still do it when I want a little mini escape.

Work can really suck. But chai meditation always helps.

Workplace camaraderie when virtual

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As a parent of a young child, I find it hard to fathom a life where I actually was required to be in an office five days a week full time. That’s a pretty privileged and spoiled thing to say since the majority of full-time working America only knows what that is like, and not what remote or hybrid work feels like. But I was remotely working full time once the pandemic started. I got laid off from that job during the pandemic, then six weeks later got hired at another company that required me to be 100 percent remote in New York City, where my company has no offices. So for over five years now, I’ve only been working remotely. And while I have loved the flexibility, especially with Pookster in tow, I know I still really miss in-office camaraderie.

It’s really hard to “make friends” at work when you are fully remote. Pretty much any “meeting” you have with colleagues will be over Zoom/some other video chat, and virtual meeting fatigue is a real thing. If you have all these internal and external meetings throughout the day, the last thing most people want is a friendly “coffee catchup” over yet another Zoom call. So the very small handful of people I consider “work friends” are actually people I do commit to chatting with 1:1, at least once a month or once every other month, and we chat about work and non-work things. And it’s a relief to chat with people about things that are not work related because it acknowledges that we’re actually human and have things that matter to us outside of work.

I spent almost four hours hanging out with a work friend who is based in the Raleigh area over dinner and drinks last night, and we had so much fun just talking about all things work, positive and negative, and also our lives outside of work. We were laughing so much that our bartender/server seemed a bit left out of the fun and kept checking in to see if he could possibly join in (half joke). But all that reminded me of the fun I used to have when I was at the office, when it was easier to make friends the “normal way” (as in, in person!) and get to know people over work happy hours, dinners, and just by the water fountain or kitchen. At my last company, I was basically the culture queen, organizing work socializing events and getting people to mingle. Here, no one thinks of me that way since we’re all virtual. All of that in-office fun seems like a very distant past, even though it was just over 5.5 years ago.

Coworking spaces in New York City are not all created equal

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Since I started using my coworking space work perk last October, I’ve only visited one coworking space, which is The Malin SoHo, just an eight-minute walk from Kaia’s school in Chinatown. It has a great location, near lots of food and shopping, and of course, its proximity to Chinatown. The space is clean, premium, with lots of lighting, healthy snacks, proper kitchen setups, a fancy coffee machine, and upscale soaps and lotions in the bathrooms and kitchens. Although initially I found the clientele a bit snobby, I’ve gotten used to the vibe there and found areas that I camp out in, so I’m pretty settled in there. Now, I go about once a week, so the staff always recognizes me.

I was planning to meet a friend for lunch today in Nomad, and I figured I’d check out a new coworking space in the area given the lunch location. I chose a space called Nomadworks, which is walking distance from Madison Square Park, Flatiron, and Koreatown. The booking fee, which my company pays but I can see, is less than half the cost of The Malin SoHo. I took a quick look at its listing on the coworking space booking app, and it seemed fine. So, I booked it on a whim the day before.

I came in and immediately felt the difference. The coworking space is essentially a bunch of open tables with outlets and monitors you can use. There’s an option for standing desks upon request. A handful of phone booths are available for private calls. The “kitchen” has no sink or fridge, though the description in the app said it had a fridge. A few bags of Doritos were at the entrance upon coming in. There’s premade drip coffee for all, which I’d never dare to have because I am 1000% sure it’s revolting. Oddly enough, there’s a variety of several loose leaf teas. There are little compostable paper bags for you to use a teaspoon to measure your tea leaves into, and then you close the bag with a drawstring on top. I used the China jade green tea, and I really think the bags gave an off flavor to my tea. I did not enjoy it and just ended up having hot water because I wanted a hot beverage, but did not want to deal with weird tea bag off-flavor or awful drip coffee.

The space also has rare rooftop access, which I will check out shortly before I leave for the day.

I texted Chris about this, and told him that at least the staff is very friendly and nice, and there’s ample natural light. He responded: “Of course they are friendly. What else do they have when they don’t even have a sink? Sounds like some shitty studio apartment in some dump.”

This type of response is one of the many reasons I truly love my husband.

Grown men who cannot handle direct feedback are an embarrassment to society

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One of the things that I have always struggled with is confrontation. I don’t necessarily mean about really big, deal-breaker things, but I mean about sharing any type of “constructive feedback” to people that is ultimately not a compliment. You never know how they are going to receive the feedback. You never know if they will really understand or hear, even if you state it, that your intentions are positive, and you just want them to be the best version of themselves. Oftentimes, people will hear constructive feedback as a personal attack or a tear-down of who they are, take it really personally, get defensive, and just shut down. I think we’ve all been there, and it never feels good. But as I’ve gotten older, I’ve realized exactly how important it is to be honest and forth right about constructive feedback, even when it’s difficult. It benefits the relationship in the long run. It’s transparent. It’s not passive aggressive. It’s direct. We ALL need to work on being more direct with each other, while also not being total assholes.

On my team, we actually had a “taking and giving feedback” session at our offsite last month. It was very introspective, and it was also a practice in… just being a damn adult. But it probably was needed because like most organizations, our company is full of people who clearly cannot handle getting feedback from their colleagues. A colleague of mine who I’ve worked with for over 4.5 years was sending me really passive aggressive Slack messages yesterday. He was insinuating that an email I had sent to a customer was going out of my swim lane and that he was “concerned” that I was not aligned with him on roles and responsibilities. I re-read his messages a few times, compared it to the benign, friendly email thread I had with the customer, and felt very confused. He was clearly overreacting, and I have a feeling it’s because of pressure on him to hit his number this year as a sales person, especially since he missed it last year. So I very directly told him over Slack that I found his commentary counterproductive, that I had done nothing out of bounds, that my manager was aligned with my approach, and I would appreciate it he could get on a call with me to talk this through.

Instead of looking back on what he said and reflecting on our interaction and wondering why I would react this way, he instead shut me down and said, “If you don’t like my approach, then you can talk to (your manager), who can talk to (my manager), who can then address it with me. I’d like to avoid this type of confrontation in the future. Thanks.” He also made excuses about being “too busy” to get on a five minute call with me for the rest of the week.

The way I read that message from his side is: I’m a late 40s/early 50s-year hold grown man who is incapable of receiving direct feedback from peers or being introspective at all about areas where I could potentially be wrong. I would prefer that you tattle on me to your mommy, who can then discuss with my mommy, and then my mommy can determine whether I get a punishment or not.

I responded with, “I think that after 4.5 years of working together and given that we’re both adults that we should be comfortable enough to give each other direct feedback. If that is not the case, then clearly there is a disconnect between us.”

Work doesn’t have to be awful if your colleagues aren’t awful. But it’s in moments like this where I wonder how people get older and never really grow up?