Category Archives: Hope

(One of) the most enjoyable conversation topics: cross-cultural differences

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I love talking about food, culture, travel, books, food, cooking, and more food. But when I think of the best and most interesting conversations I’ve had with people I am just getting to know, one of the most exciting ones is most definitely about cross-cultural differences. Although I have not always been passionate and loved what I have done for a living, I know I’ve been really lucky and privileged to meet a lot of genuine, kind-hearted, and truly good people in the last 17-plus years of full-time work. I mean, work life is how I met the love of my life — my fuzzball Chris. And it’s also how I’ve met some people I am lucky to still call friends today. What has also been lucky is that although all the companies I’ve worked for have been American companies, the last two have had global offices, so I’ve been able to meet people who were born, raised, and live in other countries that I previously had known little about.

I met up with a friend and former colleague from my last company who happened to be in town from Amsterdam today. I hadn’t seen him since pre-pandemic — in November 2019 in Amsterdam, so almost exactly six years ago. This was before COVID-19, before the world shut down, before he got married and had two kids, before I got laid off, started a new job, and then went through IVF and had Kaia Pookie. We did the best we could to cover what’s happened between our respective lives in the last six years since we saw each other, though we had loosely kept in touch over Whatsapp throughout these years. He told me that while he would be in Manhattan, he was also meeting up with another friend he’d made recently, an American he met while in Uzbekistan last month. This person was very friendly, and they got along really well during their travels. And he had said to him that if he would ever come to New York that he’d like to meet up with him. And so he figured it wouldn’t hurt to message him to ask because he really did plan on coming.

“So, I never know what to think of Americans when they say things like that because most of you don’t mean what you say,” my friend started. “If a Dutch person says they want to meet with you while you are in town, they definitely mean it. I’m very direct in that sense, as Dutch directness is a real thing. But Americans? Americans say all kinds of shit they don’t mean, and then I’m left wondering if they really mean their offer!”

I laughed at this because I know exactly what he means. People here always say stuff they never follow through on: “Please keep in touch (this is actually code for: let me stalk you silently on social media/LinkedIn especially so I can see how you are doing personally/professionally, but I have zero desire to interact directly with you live).” “Please reach out when you are in town, and we can grab coffee.” “Let’s get lunch when you’re around!” Personally, I’ve messaged former colleagues and people I thought were work friends when I’ve been where they are. And when it came to making plans, a number of them have just not responded or responded initially, and then when it came to setting a firm date and time, stopped replying. And that’s when I realized, okay, I made the effort, but they don’t want to make the effort, and therefore, I’m not going to try anymore. It is what it is; I accept it, stop thinking about it, and move on.

I told him that at this point, I think he knows me better than to assume I am full of shit – this is where I am not like the American stereotype. If I say I want to see you, I definitely do want to see you. I will never suggest catching up with someone I am either indifferent to or flat out do not like.

He grinned. “I know, and that’s why I messaged you to see if you wanted to have a meal! Plus, I knew you’d recommend a good place because you know food!”

I think American culture could improve quite a bit by being more direct the way Dutch people are. At work, it can be especially painful. One of the things (of a long, endless list) I hate the most about American work culture is excessive politeness and small talk because then you are left wondering if they are asking because they genuinely care, or if they are just doing all this to put on a polite front to gain favor with you. But I suppose that is the fun in working with global organizations — learning to navigate all these nuances and making sense of it.

The Nor’easter that postponed this year’s AFSP Out of the Darkness Manhattan walk

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On our Wednesday evening Walk committee call, everyone was wondering about whether we should be postponing the Manhattan walk this Sunday given the weather report citing a Nor’easter on its way to us. For those who are not located in the northeast of the U.S., a “nor’easter” is a large-scale extratropical cyclone in the western North Atlantic Ocean. The name comes from the direction of the winds that blow from the northeast. Usually, storms like this go for over a hundred miles and can result in flight delays/cancellations, as well as large wind and flooding advisories. Every time you hear about this in the news, it’s probably a good idea to stay indoors and not be walking along a waterfront in lower Manhattan. On that evening, we said we would still have the event, rain or shine… until the city came to us and strongly advised us to postpone the walk until November 9 due to wind and flooding advisories. Since the Walk would be on the waterfront at Pier 16/17 at the Seaport, it was just too risky to put all of our volunteers and walkers in a potentially messy weather situation. It was likely a good call; I wasn’t sure how many people would come with the nor’easter in the weather report. Plus, this is actually Columbus Day/Indigenous People’s Day weekend, so many people who would have attended the walk were already planning to be out of town. We’ll be in town November 9, so when our co-chair called to let me know, I told him we’d still be at the postponed event next month.

All I could think when I saw the weather reports about the impending nor’easter was: how ridiculous is it that I’ve been participating in this same walk for the last 12 years, and this is the first year that weather is a problem. There were only two years when I was not physically there: the first was 2020 when the walk was completely virtual due to COVID-19 precautions. The second time was in 2022 when Chris and I had a communication snafu, and he booked an autumn Delaware road trip the same weekend as the Manhattan walk. So the one year I finally join the Walk committee and am officially volunteering at the event, it gets postponed due to weather. Oh well – c’est la vie.

Either way, we still had our usual Saturday outing. We spent the grey, drizzly day in Park Slope indulging in handmade campanelle pasta, a number of Chinese-French fusion pastries at our beloved Breadivore, and then admiring all the Halloween decorations already up at many of the neighborhood brownstones. Once the weather cleared up a bit later in the afternoon, Kaia spent time running and climbing at the huge Washington Park Playground in the ‘hood while I explored the tents at the fiber (yarn!) festival surrounding it. I’m still happy the walk is postponed as opposed to cancelled. I’m proud of the two TV segments I got to be on to represent AFSP and share why I walk. So regardless, this year’s participation is definitely a win for me personally — and the walk hasn’t even happened yet!

When OMNY card fails, mass pandemonium erupts, and two teenage boys save the day

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I went to pick up Kaia from school this late afternoon, and as usual, I walked her one block over from her school to the Grand Street B/D subway station so we could head home. Before I even got into the station, I knew something seemed off: there were huge crowds of people trying to get in. When we descended the stairs, something seemed very, very wrong: all of these people were trying to scan in with their OMNY cards to get through the turnstiles, and it just wasn’t working. All I saw were error messages and red flashes, indicating the turnstiles weren’t letting people in. I observed several people ahead of me, who tapped their OMNY cards so many times and failed that they gave up and just tapped their phones to pay because that looked like the only thing that worked for people. People were complaining loudly that OMNY cards weren’t being recognized; the MTA guy behind the counter was doing zilch to help (and sadly, even if he wanted to, he’d likely be powerless to help). I wasn’t sure what I was going to do. Everyone ahead of me only scanned in and got through because they tapped to pay. And I did NOT want to tap to pay. Chris already mentioned that OMNY had an outage earlier this week, which resulted in him having to renew our weekly pass one day earlier. We hate losing out on money we spent. When I finally reached the front of the turnstile, my card did not work. It wasn’t even registering that something was being scanned. I tapped it at least 10 times, and still nothing.

Kaia had no idea what was going on, so as per usual, she ducked under the turnstile ahead of me and started heading towards the stairs to the uptown track. I called out to her to wait for me. She kept looking back to see what was going on and even asked a few times, “What happened?” I continued calling out to her after tapping another 10 times (no exaggeration) to please wait for me. But then when I poked my head over to see her, I noticed there were two teenage boys — they could not have been any older than 15 — who were hovering over her and telling her to wait for her mommy. One of them tapped her shoulder and said, “You can’t go! You have to wait for mommy to come.” I was immediately so touched; they were watching over Kaia because they saw that I didn’t get through with my card, and they were concerned for her safety. I yelled out to thank them, but then also told Kaia to come back with me so I could figure out the card and not have to inconvenience the boys from getting to where they needed to go. She initially pouted but came, and then the boys went down the stairs to wait for the train. Maybe on the 21st or 22nd tap, my OMNY card finally (and luckily) registered, and I was able to get through. When we got down to the stairs to wait for the B/D going uptown, I saw the two boys again and thanked them profusely for looking out for Kaia while I was occupied. They waved me off and commented on how cute Kaia was.

As a person living in New York City for over 17 years, I have always believed that the vast majority of people here mean well and look out for others. I’ve had countless times when people have been incredibly kind to Kaia and me, and it’s always given me a little more faith and hope in humankind. Usually, though, when these kind moments have happened, it’s always been other adults, both men and women. But in this instance, it was two boys who were either pre-pubescent or just going through puberty who really shocked me with their maturity and concern. I don’t know who their parents are or what communities they have grown up in, but I just felt this deep gratitude to whoever raised them to be kind, caring, concerned citizens of the world. I wish I could have shared this story with their parents or caregivers, but I hope whoever they are that someone is telling them that they are doing a truly amazing job; their boys are truly good humans, and I have a feeling they will grow up to be truly good, well meaning men.

CBS News New York Livestream covering the AFSP Out of the Darkness Manhattan walk this Sunday

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After the live segment the AFSP Manhattan walk co-chair and I did on Saturday, we were informed yesterday that they’d like us to come back for the CBS News New York live stream. It was a bit chaotic in the last 24 hours because the date and time of recording kept changing; we weren’t sure if it was going to be filmed today or Friday. Plus, the volunteer manager and I (the ones who were asked this time) both have day jobs obviously, so we had to coordinate our work schedules on top of the changing filming schedule.

I arrived at the CBS Studio at 9:45 this morning and waited for our volunteer manager to arrive. When he did, we noticed that they had just sent the interview questions about thirty minutes before. And when we finally started recording at 10:15, I realized that the questions were not exactly what was shared. I was a bit thrown off and stumbled a little bit during one of my answers, but eventually picked myself up and kept speaking. I kept thinking to myself after: how funny it is that during the live segment, I spoke fairly well, yet during the pre-recorded taped segment, I stumbled! That was so annoying to me. We were reassured that because this was being taped and not airing live, we didn’t need to worry about any stumbles, that they would cut/edit it so we all looked and sounded good.

When we finished our segment, the director stopped filming. Cindy Hsu, the news anchor who interviewed us, is also on the board of AFSP, and she was really great to work with. She was warm and friendly as soon as we got on the stage. We made some small talk before and after about AFSP and our families. She took photos with us and also did a cute little social media video for each of us on her phone.

CBS News would also be present at the walk on Sunday, likely interviewing AFSP volunteers and participants every hour starting at 9am, and our executive director asked that I also speak with them there. I figure that will be a lot more ad hoc and casual since it will be at the event, and so I don’t have any pressure to look or feel polished. All in all, both TV experiences this week were completely unexpected a month ago, and it was a fun way to mix up my usual week to week routine. Now, I can always look back on this and say that I was on live and pre-recorded TV!

Unexpected customer news today

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Some colleagues and I had a scheduled call this morning with a customer we hadn’t heard from in months. We had tried reaching out countless times to get a meeting on the calendar with them since April, to no avail. Finally, they agreed to this meeting today, so we spent a lot of time thinking about what we’d add to the agenda. Then, when our executive contact came on, she slowly spoke and revealed that they’d unlikely be renewing our contract when we reached the end date in the spring because they had not seen much a return on any of their e-learning providers and needed to rethink their strategy for internal upskilling. And in the same breath, she revealed that she had stage 4 cancer and would not be around for much longer. She would try to make all our scheduled meetings and respond to our messages, but if she did not, she reassured us that she was not ignoring us; she was simply prioritizing her health, or… she just wasn’t around anymore. She also said she’d try to remember putting up an out-of-office auto reply.

I wasn’t even sure what to say. All of us froze on the call, and the customer kept talking business. So that’s the direction the call went. But it just such sad, unexpected news. I didn’t even know she had any health problems. Plus, for her to talk about not renewing the contract and having stage 4 cancer in almost the same sentence was just completely baffling to me. Plus, the fact that she was reassuring us that she wasn’t ignoring us in the midst of everything she’s going through personally… I was just rendered speechless.

Life is short. None of us knows what is going to happen next. Death is just waiting to take all of us away.

When Kaia saw her mama on TV

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Yesterday when I left to get to the CBS studio in time for our live segment on AFSP, Kaia was just finishing up her Saturday morning gymnastics class. So Chris took her home and of course, he got the antenna set up with the TV to see if they could watch me on CBS New York live. Kaia got quite the surprise when she saw her mama on TV. Chris got a few videos and photos of Kaia watching me on the live segment. She kept pointing and poking at me when I was on the screen. Her fingers followed where I went. And she kept saying over and over, “Hi, Mummy! Hi, Mummy!” when she’d see me on the TV.

I know Kaia doesn’t know what her mama does for work or for volunteering quite yet; she’s still a bit young. But I do hope that she looks back at these photos and videos one day and is proud of what her mama did to honor her jiujiu’s life. When Chris’s photos and videos had synced in Google Photos of my being on TV and Kaia watching and touching me on the screen, my heart melted to see how excited my sweet baby was to see her mummy on the live TV. It was so heart warming for me. In some ways, it almost made me more proud to see her reaction than to see myself on the TV!

Having a child is a lot of work. Having a toddler is beyond tough with endless ups and downs. But these “ups” make it all so, so worth it, and they are what I live for.

CBS New York Live – AFSP NYC Walk

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At 9:55 sharp, I checked into CBS’s studio just 3.5 blocks away. And at 10:25am, we filmed for five minutes – no cuts, all live. And this was how it turned out. It was a good thing the AFSP ED asked me to prepare a “why” statement a few days in advance because that statement ended up being what I mentally referenced when I was on the stage speaking.

After checking in at the front desk of CBS News, an assistant escorted us up an elevator and through a maze of long, seemingly endless wide hallways with exposed wires of endless colors. It really felt like those “behind the scenes” shots where you see performers go down long hallways before getting on stage. After what seemed like ages, we finally got to a “waiting room” where there was a lit up sign that said “ON AIR.” Signs everywhere said to keep our voices down. The producer came out to briefly introduce himself, told us that the hosts would ask us these several questions (never shared with us ahead of time, but hey, this is live TV!), and then asked which of us would answer what question. He said everything was already behind schedule, apologized for his brevity and the fact that everything felt rushed, and then got each of our lapel mics set up on us. He tested the mics and made sure they looked good on us without having wiring exposed oddly (my dress was particularly annoying, for some reason…), and then said he’d be back in about two minutes to get us.

Just minutes later, we were escorted onto the stage, where we met Doug and Jenna, the news hosts. They warmly greeted us, and we ran through how to pronounce our names, confirmed our AFSP titles/positions, who was going to answer which questions, and then clarified which camera (of the FIVE) there were to look at, or who to look at when. Our co-chair Scott answered questions about who and what AFSP is, I answered questions about why I joined AFSP and why I continue to support and fundraise for it, as well as how to get involved. It all went by so fast that before we knew it, Jenna and Scott were already in the out-tro view, where they were discussing how to seek help if you need it. Once the director yelled “CUT!”, they thanked us for coming on and commended us for being so vulnerable in sharing our stories and wanting to help others. For news casters, I really felt both of them seemed genuine, warm, and kind, which wasn’t really how I imagined anyone regularly on TV being with regular everyday people like us.

The entire experience was so frantic, fast-paced, and tight, with pretty much zero notice of anything that was about to happen. I know I would never do well in TV production, much less live TV production. But even though it went by so quickly, it was a pretty fun and interesting experience to see how live news is filmed at a major broadcasting station like CBS. I felt really honored and privileged to have this experience as a Walk committee member, volunteer, and fundraiser; it’s not like I have a real leadership role at the NYC Chapter for AFSP, so I realize it was a rare opportunity for me to represent them and share my personal story; they definitely instilled their trust in me in this way. It felt really good to be open about losing Ed in a very open and public way, and the conversation we had live, though very brief, felt very conversational and natural, the way I’d have it if someone were to ask me about my involvement with AFSP or how Ed passed. Even though he’s no longer physically here, he still lives on through me and all that I do. And I will never stop sharing his story and how much I love and care for him, even long, long after his death. I don’t want Ed to have died in vain. I want his life and story to live on.

“It’s really amazing that you both do this,” Jenna said, as she walked us off the stage. “I hope this doesn’t sound trite, but I think your brother and your friends (Scott’s friends he lost to suicide) are looking down on you and feel so proud of the work you are doing and how you are choosing to honor their lives.”

I do hope that is true. I really hope so.

AFSP featured on CBS News Live – preparation

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About a month ago, the executive director of AFSP NYC asked if I’d be interested in representing AFSP in the media, so I agreed to it. She said it would include things like TV, newspaper, and magazine interviews. Given that the Manhattan walk is just over a week away, we’re trying to get the word out about the walk more, and we were able to get a segment on CBS News Live because Cindy Hsu from CBS is on AFSP’s board. Two of our co-chairs were not available for the recording timing, so our director asked the third co-chair plus me to represent. I’ve never had any experience being on TV, much less live TV, but I figured it would be a good experience. I’d learn something and get exposed to a world I know pretty much nothing about. In preparation for the media coverage bit, our ED asked me to prepare a “Why I walk and participate in AFSP” statement. She said it would be particularly powerful coming from me because I have now been fundraising for AFSP for 12 years now. So, with some thinking and assistance from ChatGPT to tighten my messaging, I came up with this:

My name is Yvonne Wong, and I’m proud to serve on the AFSP Out of the Darkness Manhattan Walk Committee as a volunteer and fundraiser. This year marks my 12th Out of the Darkness NYC Walk to fight suicide and save lives. Each year, I walk in honor of my big brother Ed, who I lost to suicide in July 2013 after a long struggle with depression and anxiety.

Living 3,000 miles away in New York while Ed was in San Francisco, I often felt helpless and unsure where to turn for support. When he went missing and was suddenly gone, I was overwhelmed by guilt, anger, and grief. I couldn’t understand why he had to die, or why our community hadn’t taken his suffering seriously. In searching for answers, I found AFSP, one of the few organizations that openly addresses suicide—not just mental health in vague terms—and creates spaces for honest conversations, connection, and healing. 

Since then, I’ve shared Ed’s story openly, year after year, through fundraising and community events. What started as a small gesture to honor his memory has grown into something that has felt transformative for me. People—friends, colleagues, and even complete strangers—have reached out to share their own experiences of loss and struggle; many of them confided in me and said I was the very first person they’d opened up to about their losses and struggles. Through AFSP, I found a community of understanding, hope, and connection. I can’t bring my brother back, but I can help ensure that others know they are not alone. AFSP has given me a way to heal and to help build a world where fewer families experience this kind of loss.

“Focus on what we can control and influence”

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Participating in the workforce and working for someone else is probably one of the most frustrating, infuriating, and annoying roller coasters a person can ever experience. And a lot of the time, I wonder if it’s all even really worth it. My dad always told me that the best thing you can do is to work for yourself because then, you don’t have to answer to anyone else. While it can be liberating to not have to answer to anyone, that also comes with immense pressure and responsibility that not all of us can handle… and not all of us frankly have the skill and ability to do. When he used to say this, especially after I became an adult, graduated from college, and entered the workforce, I always thought, but never said out loud to him, that I actually admired that he was skilled enough to make this leap for himself… because I don’t think I was ever brave (or creative or skilled) enough to do this for myself.

I was supposed to have a relatively relaxing day at the coworking space today. I originally had two meetings on my calendar and blocked off some time to work on some slides. And then suddenly, I got some bad news that came crashing down, and it was all hands on deck trying to figure out how to remedy a customer situation. I could not even believe how frustrated and angry I got, and I was even more pissed that this had to happen on a Friday at midday. A few colleagues and I were ranting about it, and everyone kept on repeating the same thing to try to ground ourselves: “focus on what we can control and influence.”

So much of what happens at work, with colleagues, customers, projects, data — is out of our control. We try to create narratives that this deal or opportunity happened because I did x, y, and z, and that person did a, b, and c. But chance and luck are very much in there as invisible drivers. People don’t like to openly acknowledge that, though, because unfortunately, we cannot replicate or quantify chance or luck. So in times like this, I just want to escape and do things that help me mentally escape. Tonight, I ended up double boiling and heat aerating a pot of chai. I added extra ginger because I figured I could use the extra spice. I find the process of making chai very meditative, and I can attribute that to watching many “chai meditation” Instagram Stories that Sunny from The Chai Box records every single morning. I used to watch her chai double boiling and meditation almost every morning when I was on maternity leave, and I always looked forward to it. And now, I still do it when I want a little mini escape.

Work can really suck. But chai meditation always helps.

World Suicide Prevention Day

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Today is World Suicide Prevention Day. The international theme of World Suicide Prevention Day (WSPD) on 10 September 2025 is ‘Changing the Narrative on Suicide.’ Suicide is a serious global public health issue, with over 700,000 lives lost each year. Its impact extends far beyond the individual, deeply affecting families, communities, and societies at large.This year’s theme calls on people, communities, organizations, and government to foster open, honest conversations about suicide. By initiating these vital conversations, we can break down barriers, raise awareness, and create better cultures of understanding and support.

This is the 12th year that I’ll be participating in the AFSP Out of the Darkness Walk in New York City and fundraising to help stop suicide. It’s also been a painful year for donations. The donations have been slower to come in. When you’ve been doing the same fundraiser tirelessly year after year for over a decade, people get fatigued by hearing your story. They are naturally less enthusiastic to support you. Their time is limited, and with inflation and tariffs, their dollars don’t go as far as they once did. Hustling this fundraiser, for those reasons, is always awkward. But I keep doing this because I don’t know how else to keep Ed’s memory alive. As each year passes, it’s like his memory becomes more and more distant to me. The other night when I was thinking about him, I realized I had to think for much longer just to remember the sound of his voice. And that made me realize he hasn’t visited me in my dreams in ages for me to hear him speak. I wonder when he will come pay me a visit again. It’s been far too long.

These are the days I think of him even more: his birthday, his date of death, Thanksgiving and Christmas (because he always loved those holidays), and now World Suicide Prevention Day. I hope all this fundraising is doing some good, if even just a little. Sometimes, it’s hard to see what I am really trying to achieve by doing all this. But alas, I keep going.