I went to pick up Kaia from school this late afternoon, and as usual, I walked her one block over from her school to the Grand Street B/D subway station so we could head home. Before I even got into the station, I knew something seemed off: there were huge crowds of people trying to get in. When we descended the stairs, something seemed very, very wrong: all of these people were trying to scan in with their OMNY cards to get through the turnstiles, and it just wasn’t working. All I saw were error messages and red flashes, indicating the turnstiles weren’t letting people in. I observed several people ahead of me, who tapped their OMNY cards so many times and failed that they gave up and just tapped their phones to pay because that looked like the only thing that worked for people. People were complaining loudly that OMNY cards weren’t being recognized; the MTA guy behind the counter was doing zilch to help (and sadly, even if he wanted to, he’d likely be powerless to help). I wasn’t sure what I was going to do. Everyone ahead of me only scanned in and got through because they tapped to pay. And I did NOT want to tap to pay. Chris already mentioned that OMNY had an outage earlier this week, which resulted in him having to renew our weekly pass one day earlier. We hate losing out on money we spent. When I finally reached the front of the turnstile, my card did not work. It wasn’t even registering that something was being scanned. I tapped it at least 10 times, and still nothing.
Kaia had no idea what was going on, so as per usual, she ducked under the turnstile ahead of me and started heading towards the stairs to the uptown track. I called out to her to wait for me. She kept looking back to see what was going on and even asked a few times, “What happened?” I continued calling out to her after tapping another 10 times (no exaggeration) to please wait for me. But then when I poked my head over to see her, I noticed there were two teenage boys — they could not have been any older than 15 — who were hovering over her and telling her to wait for her mommy. One of them tapped her shoulder and said, “You can’t go! You have to wait for mommy to come.” I was immediately so touched; they were watching over Kaia because they saw that I didn’t get through with my card, and they were concerned for her safety. I yelled out to thank them, but then also told Kaia to come back with me so I could figure out the card and not have to inconvenience the boys from getting to where they needed to go. She initially pouted but came, and then the boys went down the stairs to wait for the train. Maybe on the 21st or 22nd tap, my OMNY card finally (and luckily) registered, and I was able to get through. When we got down to the stairs to wait for the B/D going uptown, I saw the two boys again and thanked them profusely for looking out for Kaia while I was occupied. They waved me off and commented on how cute Kaia was.
As a person living in New York City for over 17 years, I have always believed that the vast majority of people here mean well and look out for others. I’ve had countless times when people have been incredibly kind to Kaia and me, and it’s always given me a little more faith and hope in humankind. Usually, though, when these kind moments have happened, it’s always been other adults, both men and women. But in this instance, it was two boys who were either pre-pubescent or just going through puberty who really shocked me with their maturity and concern. I don’t know who their parents are or what communities they have grown up in, but I just felt this deep gratitude to whoever raised them to be kind, caring, concerned citizens of the world. I wish I could have shared this story with their parents or caregivers, but I hope whoever they are that someone is telling them that they are doing a truly amazing job; their boys are truly good humans, and I have a feeling they will grow up to be truly good, well meaning men.