I had two onsite meetings at the same company downtown today. So instead of my usual work-from-home routine, I actually had to get dressed to meet customers in person and was out the door this morning for in-person meetings starting at 11am. I try to get to onsite meetings well in advance of the actual start time for multiple reasons. First, as a sales leader I worked with at a previous company said, “If you are not fifteen minutes early, then you are fifteen minutes late.” Secondly, a lot of buildings have security protocol like government ID checks, bag scanners, metal detectors, etc., that they need to go through before they let you through their doors or into their elevator banks. And thirdly, it’s always good to get to a meeting early, feel composed, straighten out your shirt/wipe off sweat/use the restroom well in advance of the official start time. But when I met my three colleagues at the check-in desk today at 10:40, one of my colleagues had a look of disappointment on his face and asked if I had checked my email in the last two minutes. I had not. He told us that our main stakeholder, who had actually invited us to this onsite meeting, simply emailed and said he was not going to be in the office today, and gave the first name and phone number of the person who should get us in and check us through security.

All of us were shocked and dumbfounded. It was so rude to be told about 20 minutes ahead of an in-person meeting that our host would not be showing up. And for me, it was even more rude to a) not apologize, b) not give any reason for the sudden change in plan, or c) express zero remorse or regret. It was beyond ridiculous. Either way, we went ahead with our onsite meeting; 16 people ended up coming from their side, so it was certainly not a wasted effort. But the whole thing left a really bitter taste in my mouth and did not make me feel good about this person.

I later texted Chris to tell him what happened. And he said that yes, it was terrible, but it was not simply poor manners; it was just flat out unprofessional. This person has most likely done this with other professionals in his time in the workforce, so this would not be an isolated incident. It’s just really upsetting to hear that people actually think it’s okay to operate like this. It should not matter if it’s your boss, your peers, your vendor partners, your friends — this behavior should not be acceptable, period.

It made me think about the concept of “etiquette” or “manners,” and how people seem to be so loosey goosey and nonchalant about things like this today as though it’s not a big deal. And it reminded me of a conversation I had with my friend earlier this week, when she told me that she spent several hours writing out recommendations on how to change the pitch deck of her friend’s new organization (this would be fully unpaid work, done as a favor for her friend) given her work background… and the friend never thanked her or even gave an acknowledgment of receipt of the work. It really upset my friend, as this happened over two weeks ago, and she was still fuming about it.

Sometimes, I think I might be “getting old(er)” for even getting annoyed at things like this. But these things aren’t done by people younger than me; they are usually around my age or in this customer’s case, clearly much older. So it’s really not about age. It’s about a general lack of etiquette and sense of professionalism, or even common decency, that apparently we’re just supposed to “accept” today.