Two people from our customer success team have announced their departure from the organization this month. In addition, three others have changed teams. Another had departed a few months ago. So all these departures, whether from the team or the organization, leave our executive team wondering why our attrition, specific to this team, is so high. Many changes have come about in the last 8+ months that have angered or disappointed a number of us, so it’s not surprising to me that this has happened.
What is always sad is when we bring up challenges that we alone cannot resolve and suggest solutions that get rejected. When I say “rejected,” I mean that not only are the challenges we bring up being called “complaining,” but the solutions are also told that they will not even be considered or work. Nothing is done to resolve problems. And then, leadership wonders why employees leave and are puzzled?
There are a lot of perks to being in an individual contributor role once again. I don’t have to deal head-on with these problems, and in many ways, it’s kind of a relief to me.