Modern Pastry’s downfall

While in Boston this weekend, since we’d be stopping by the North End (Boston’s Little Italy), I knew I wanted to make a pit stop at Modern Pastry, my favorite Italian bakery in Boston. It was always a competitor of Mike’s, the tourist-overrun bakery that was always extremely disorganized with the most chaotic lines, but I always preferred Modern because their service was fast and friendly, they filled their cannoli to order (preventing a soggy shell), and their tiramisu was probably my favorite version in the world at that point in my life.

Well, it’s been six years since I’ve been to Boston, and I can’t even remember the last time I even visited the North End. Since the last time I visited Modern, they have expanded and renovated; they are not just a little bakery to grab and go, but they have a large cafe-style sit-down area where you can eat your dessert with your coffee at your leisure with table service. They still have the take-out section, but today, it was like nothing I could remember. It was a long and slow-moving line, and it was clear the cashier didn’t give a crap about any of us. She took a long time to fill orders, and she even wandered around the pastry area doing absolutely nothing while the line just got longer and longer. And when the cash register ran out of paper for receipts, she just stood there and pretended to fiddle ¬†with it (without a refill – so convincing that she was actually doing real work!). This is NOT the Modern Pastry I remember.

The cannoli was just as good as I remember, and so was the tiramisu. But this place really sucks now with service that poor. When you stop caring about your customers and start taking them for granted, that’s when you really don’t deserve my business.

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