After clearing immigration and tossing our checked bags to get rechecked on our flight back to New York through LAX, we went through the regular security check line at Tom Bradley International Terminal and passed our carry-on bags through. Much to our annoyance, the tray with all three of our laptops in it got marked for inspection, and we waited over 20 minutes for a TSA rep to do a formal check on our computers. When we asked why there was no one coming to do an inspection, a rude TSA worker said they didn’t have anyone to do it. Chris said to her that we had a flight to catch. She responded back, clearly annoyed, “Everyone here has a flight to catch.” Yet, she stood there the entire time just looking around and not physically doing a single thing. The even more ridiculous part about this was that there were three other TSA reps standing by the body scanners, chatting away and doing little to nothing, plus a random TSA employee standing there and watching the trays pile up at the end of the security line (while there was a shortage of them at the beginning of the line), and the TSA guy who ended up calling out for bag check ended up doing the check on our bags. So he called for someone who never ended up coming, and in the end after over 20 minutes, he decided to do it himself. Wow, what a good idea.
As much as I love Elizabeth Warren, I have to strongly disagree with her when she gets mad that people knock government agencies and say that “nothing in government ever gets done.” When you see incompetence and flat out laziness like what I’ve described above, it’s quite hard to have respect for government workers when they do not value efficiency and actually getting their jobs done (which they are paid very well for). At the end of the day, what is their incentive to work faster with getting travelers through security, anyway? Their wages will be the same, and they’re not incentivized to work faster, be friendly to travelers getting through, or to take on tasks that they may not have gotten officially assigned at the beginning of their shifts. People work based on incentives. If there are no incentives, there’s no reason to do a better job.