This is my sixth week at my new company, and I can honestly say officially that my honeymoon period is over. Not everything is glossy and shiny and beautiful. Not everyone is incredibly friendly, kind, and eager to help anymore. As of last week, I already began doing “real work” with customers, and so the training wheels are pretty much off now. I’m not necessarily complaining, but just speaking of the reality.
While I’m certainly at a company that is a hundred times better than the last one, I’m no longer looking at everything through rose-colored glasses and thinking, “ahhhh, what a good life here.” I’ve already encountered some passive aggression, the usual sales vs. customer success hostility and territorial feelings, plus some issues with management that just seem a bit too pushy and too sales, not necessarily how I would define “customer success” at a SaaS organization.