So AA’s Twitter responses were paltry. Then, their original email response was unacceptable. So I responded with an additional email with even more details and told them their response was egregious and ignored the core concerns I had, and they called me to formally apologize… and also gave me 15,000 miles to help me reconsider moving my loyalty elsewhere (which is what I threatened. You have to threaten businesses to get what you want. This is a capitalistic world we live in here in the U.S.). So I got the compensation I wanted. And we’re even filing a claim through the travel insurance provided by our credit card to get our hotel reimbursed.

It feels good to win and be vindictive.