I spent a good chunk of my day today booking airline travel and hotel accommodation to then have it all rescheduled by a client, which led me needing to call both the airline and hotel and change the reservations on non-exchangeable, non-refundable rates. That was a lot of fun. It was even more fun when I was told by a sour American Airlines agent that I would be charged a $200 change fee despite the fact that it was within the 24-hour window to get the amount credited to a different flight. The agent was not polite at all and insisted that 24-hour hold policy replaced the 24-hour cancellation window.

That’s the thing about boring day jobs where all you do are repetitive actions. There’s no real excitement to the day, so you feel a need to be a little mean to your innocent customers when they just have simple requests. It adds some element of fun to your day, right, to be a little mean and fierce to people you don’t know and will never meet eyes with? I don’t really believe in karma, so I won’t make a comment about karma. But I will say that if you hate your job, you should either quit or at least search for a new job and not take it out on innocent strangers.