Stranded in Dallas

Airlines should really be banned from allowing such tight connections. Our flight from Bozeman down to Dallas was delayed for weather reasons, and so that caused us to miss our connecting flight back to New York. Then, in one of the most appalling airline customer service experiences ever, we were denied compensation for our hotel or meals, and treated in a condescending manner by an airline agent and even her supervisor.

It’s all right. I attacked them on Twitter, then told the Executive Platinum AA agent on the phone about the experience, then wrote a detailed account of our encounter to AA’s customer relations portal. I will get what I want out of these people – they have no idea who they are messing with.

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